Service Manager
Hours: 37.5 per week, all MKUH roles will be considered for flexible working.
Applications are invited for the post of Service Manager, working within the Emergency Department at Milton Keynes Hospital.
Day-to-Day Operational Management
* Perform day-to-day operational management and efficient delivery of delegated services as directed by Operational Managers for Acute and ED.
* Ensure services meet performance and financial objectives, working closely with Operational Managers.
* Lead specific service improvements and cost–saving projects within the Division as directed.
* Deputise for senior management as required.
* Support operational managers in developing service development plans aligned with national and local priorities.
* Participate in improvement initiatives and facilitate transformation across Acute and Emergency Medicine.
* Monitor and manage performance within the service/division, including RTT reports, waiting lists, discharge summaries, diagnostics, and other key metrics.
* Communicate clearly with staff, chair meetings, and present performance data.
* Manage administration and support staff, including Rota coordinators, recruitment and retention.
* Support business planning and management, analyse data, and plan activities aligned with directorate strategy.
* Regularly review and monitor delegated budgets, investigate variances, and manage agency spend.
* Document and justify changes to establishment and replacement of positions.
Qualifications and Knowledge
* Educated to Masters level or equivalent qualification / equivalent level of experience in Operational Management.
* Awareness and understanding of national policy concerning patient care and developments within the NHS including current developments concerning national plans.
* IT and computer literacy.
* Keeps abreast of national and local developments in health and social care and local data e.g. survey data on quality outcomes.
* Experience of extensive staff management.
* Evidence of continuous professional development.
Experience
* Experience in an operational / patient care management post within an NHS acute setting.
* Evidence of innovation and achievement in management practice.
* Evidence of successful operational leadership and effective involvement in change management.
* Evidence of successful involvement in production of clear business cases.
Skills
* Excellent organisational skills.
* Excellent communication skills, negotiation, influencing and persuasion skills.
* Highly motivated and able to work autonomously using own initiative.
* Professional attitude, approachable and enthusiastic.
* Ability to work under pressure and effectively respond to frequently changing demands.
* Assertiveness and diplomacy, when dealing with difficult situations.
* Attention to detail, must be able to concentrate in situations where frequent interruptions are likely.
* Able to deal with unexpected situations.
* Excellent problem-solving skills.
* Good keyboard skills and advanced use of IT packages and manipulating data.
Personal and People Development
* Self‑confident and uses this to lead, involve and challenge others as appropriate.
* Makes sustained effort in making a difference to how services are planned and delivered, overcoming obstacles and setbacks.
* Displays a strong motivation and commitment to success.
* Ensures personal, professional behaviour and integrity always.
* Delegates appropriately, setting clear and achievable targets and monitoring against required outcomes.
* Develops constructive relationships and networks within the organisation and outside.
* Ensures that the success of individuals and teams is recognised and valued.
* Able to use a range of management styles as appropriate.
Team Building and Collaborative Relationships
* Promotes the building of effective teams and collaboration between teams.
* Builds and maintains sound relationships within teams and with colleagues in other areas including corporate departments.
* Supports teams to continually review services and seek improvements.
Communication
* Ability to communicate effectively with all staff groups.
* Excellent communication and influencing skills.
* Ability to work effectively with challenging people/situations.
* Ability to negotiate and persuade.
Specific Requirements
* Able to perform the duties of the post with reasonable aids and adaptions.
* Service and Project Management.
* Service and Quality Improvement.
* Equality and Diversity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
Milton Keynes University Hospital NHS Foundation Trust
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