Job Summary
An Integration Engineer is an experienced/certified technician working with in a large team to complete customer orders. This tech will work on various computer systems and technologies to perform configurations, integrations, system upgrades, hardware/software troubleshooting, and asset management. This position reports directly to the Integration Manager and is primarily responsible for advanced technical configurations and troubleshooting.
Job Responsibilities
Include but not limited to:
* System Imaging (using SCCM, MDT, USB boot, PXE boot, etc.)
* Computer hardware installation/upgrades (including but not limited to memory, hard drives, and NICs)
* Software/OS configurations on various computer and mobile devices
* BIOS configurations and upgrades
* Constant use of AX (Microsoft Dynamics) for order tracking, check in/out, asset information recording, etc.
* Asset tagging and asset management with accurate data logging.
* Communicate and escalate with sales teams, customers, ICS team, and management on a regular basis regarding customer orders
* Establish and maintain effective working relationships during course of assignment to complete delivery
* Explain/deliver/and communicate technical information such as networking information, system errors, and OS configurations in a clear and concise fashion that is easily understood.
* Unpacking, packing, and kitting of hardware and components
* May assist in creating build instructions for each customer/project
* Independently acquire additional skills to maintain technical competencies
* Ensure all client related information and documentation is handled in accordance to ISO 27001 requirements.
* Assist other departments as required by the management team.
Qualifications
* 2 years disassembling and/or assembling computers and configuring Windows operating systems
* 4 x GCSEs
Required Skills
* Ability to take initiative
* Ability to work efficiently and effectively to meet deadlines
* Proficient in Microsoft Office Word and Outlook
* Ability to explain technical information such as networking information, system errors, and OS configurations in layman's terms
* Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications
* Ability to learn additional skills to maintain technical competencies
Preferred Skills
* Proficient in Microsoft Office Excel
* Prior computer related experience
* MS Dynamics / AX knowledge
Certifications (preferred but not essential)
* Microsoft MCP
* CompTIA A+
* CISCO
* General Vendor certification.
Unique Requirements
* Extended hours may be required to complete some special projects
* This position is expected to frequently bend, lift, walk and stand for extended periods of time
Job Type: Full-time
Pay: £27,000.00-£32,000.00 per year
Benefits:
* Company pension
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
Ability to commute/relocate:
* Barnsley S75 3UD: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person