Overview
What will you be doing?
Families who’ve experienced a loss need someone they can rely on, who’ll be willing to go the extra mile to make a heart-breaking situation easier to bear. They’ll need someone to carefully guide them during one of the hardest moments of their lives. This is where you can make a real difference.
Joining us as Funeral Advisor, you’ll take pride in the day-to-day running of our Funeral homes – supporting our families, ensuring high standards and building trusted relationships. As a cooperative member, you’ll be flexible and cover other Funeral Homes (as required) for sickness and holidays, as well as arranging funerals at the clients’ premises (as required). In this varied role, you’ll blend empathy, organisation and local connection, assisting families with all aspects of the funeral arrangement process to ensure they feel well supported and informed.
You will be comfortable with duties that require close treatment of the person who has died, ensuring all activities are carried out respectfully and with dignity. Duties include daily care checks of the person who’s died and preparation for visiting rooms to ensure the person is ready for visiting again.
As of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers are conditional on satisfactory disclosure from the DBS.
Who are we? OurCoop is the UK’s largest independent cooperative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed to create a stronger, member-owned organisation rooted in shared cooperative values. The Society trades nationally through its family of businesses while remaining deeply rooted in local communities.
OurCoop and its family of businesses are trading names of Central England Co-operative Limited.
Responsibilities
* Develop knowledge of all services offered (including coffin range, masonry and floral tributes) and actively listen to the person who has died and the family’s wishes to personalise the funeral service.
* Arrange funerals with attention to detail and transparency of cost.
* Communicate clearly and accurately the arrangements between the family and Funeral Director.
* Administration duties – handling complex information with accuracy, sensitivity and care.
* Ensure the Funeral Home is kept clean and tidy and maintain security of the premises (including opening and closing of the funeral home and alarms).
* Act as a cooperative member, promoting Funeral Services within the local community.
* Build good working relationships with hospitals, nursing homes, local clergy and doctors.
* Comply with all statutory and internal policies and procedures.
* Be comfortable with duties requiring close treatment of the person who has died, carried out with dignity.
Qualifications and Requirements
* Full UK Driving licence is essential, with flexibility and willingness to travel as required.
* Strong communication, organisation and administrative skills. Prior experience in an administration role is desirable.
* Compassionate nature with active listening skills and the ability to provide a high standard of support.
* keen eye for detail and the ability to handle complex information with accuracy, sensitivity and care.
* Ability to build good working relationships both internally and externally.
We welcome all candidates and offer reasonable adjustments during the recruitment process. Please use the application section to indicate any adjustments you need.
What is in it for me?
In addition to competitive salaries, colleagues benefit from:
* Fantastic colleague discounts and rewards across Retail and Funeral businesses.
* Retail discounts with access to exclusive discounts and savings.
* Colleague Dividend – a share of profits for eligible colleagues.
* Colleague recognition for achievements.
* Personalised learning and development.
* Paid time for volunteering (three days per year).
* Enhanced family-friendly policies and wellbeing resources.
* Annual health check kit and virtual GP access.
* Colleague assistance programme and healthcare cash plan.
* Company sick pay and life assurance after an initial qualifying period.
* Wellbeing campaign and financial wellbeing options (including iTrent Financial Wellbeing and related schemes).
* Salary sacrifice schemes including Electric Vehicle, Cycle to Work, Holiday buy, and Share Incentive Plan; Pension and other benefits.
To find out more about these benefits, please visit Rewards and Benefits - Central Coop (careers.coop).
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