The KTS Group are seeking an experienced Resident Liaison Officer/Tenant Liaison Officer/Neighbourhood Office to support occupied residential re-cladding, façade remediation, and external refurbishment projects. This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works. The Role You will be responsible for: * Acting as the primary point of contact for residents throughout the project * Carrying out resident consultations before works commence * Explaining programmes, access requirements, timelines, and potential disruption * Providing regular project updates and communication to residents * Coordinating access appointments with tenants, leaseholders, and resident representatives * Managing resident enquiries, concerns, and complaints professionally * Maintaining accurate records of communications, complaints, vulnerabilities, and actions taken * Preparing and distributing newsletters, notices, letters, and resident communications * Attending site meetings, progress meetings, and resident engagement sessions * Supporting site teams in maintaining customer satisfaction and reducing resident-related delays * Assisting with vulnerability assessments and additional resident support requirements * Monitoring resident feedback and helping implement service improvemen...