Job Description
We are a prestigious luxury hotel committed to delivering exceptional service and memorable guest experiences. We are currently seeking a polished and professional Reservations Agent to join our Front of House team. This role combines hosting and reception duties, ensuring every guest receives a warm welcome and seamless service from arrival to departure.
About the Role
As a member of our Reservations team, you will be the first point of contact for all guests, providing a professional welcome while supporting reception operations and overall front of house service. You will play a key role in creating a positive first impression and maintaining the high standards expected within a luxury hospitality environment.
Qualifications
Skills & Experience
* Excellent interpersonal and communication skills.
* Strong organisational and multitasking abilities.
* Professional telephone manner and confident use of reservation systems.
* Ability to remain calm and composed under pressure.
Personal Attributes
* Impeccable presentation and attention to detail.
* Warm, welcoming, and service-focused approach.
* Reliable, punctual, and proactive.
* Team-oriented with a commitment to excellence
Additional Information
What We Offer
* Competitive salary.
* Share of gratuities.
* Supportive and collaborative team environment.
* Free on-site parking.
* Relais & Châteaux and Pride of Britain discounted stays.
* Opportunities for further training and development