Reporting to
Brand Manager / HR Manager
Purpose of the role
As a Stradivarius General Manager, you are accountable for the end-to-end performance of a high-volume, fast-moving store. You lead with ownership, pace and calm, delivering strong commercial results while creating an inclusive team culture and an excellent customer experience.
Stradivarius is trend-led and fast-moving. Success in this role requires agility, strong visual and commercial execution, and visible leadership.
About Stradivarius
Stradivarius is trend-led, feminine and fashion-forward, bringing newness to customers quickly and consistently. We stay close to what’s happening now, turning the latest trends into easy-to-wear collections with strong styling and attention to detail.
Our stores are fast-paced and product-driven, where sharp visual standards, great merchandising and a positive team culture bring the brand to life every day. We win through teamwork, energy and customer focus, moving with pace, taking ownership, and delivering an inspiring experience on the shop floor.
What to expect
* Thrive in an environment where priorities can change daily (trading patterns, deliveries, operational issues, people challenges).
* Are comfortable being hands‑on and accountable — noticing issues early and taking action quickly.
* Balance customer experience, team wellbeing and performance without losing pace.
* Lead through pressure (incidents, staffing gaps, high delivery volume, peak trading) while remaining calm, fair and decisive.
* Build routines that support consistency, while adapting continuously: agility is essential.
Key accountabilities
Commercial leadership & agility
* Own store performance and act quickly using data, insight and product knowledge.
* Deliver sales, productivity and profitability through clear priorities and daily follow‑through.
* Use KPIs and internal tools to identify opportunities and implement actions at pace.
* Drive commercial launches and marketing initiatives with discipline and follow‑through.
* Stay close to competitors and trends; share clear insights to support the business.
* Ensure merchandising reflects best sellers, trends and customer demand in real time.
Visual standards & brand DNA
* Deliver strong visual standards and fast floor execution, keeping the store fashion‑forward and customer‑ready.
* Create impactful product storytelling that reflects trends, newness and best sellers in real time.
* Lead your team to maintain a confident, positive store atmosphere aligned to Stradivarius DNA.
* Ensure the customer journey (floor flow, fitting rooms, queue management) stays smooth, inspiring and efficient.
Stock flow, replenishment & operational excellence
* Ensure replenishment is completed accurately and on time, even under pressure.
* Maintain an organised stockroom with routines that enable speed, accuracy and availability.
* Deliver consistent standards across Security and shrinkage; Cash desk procedures and cash management; Health & Safety and compliance.
* Maintain high cleaning and presentation standards across the store.
* Report maintenance issues and follow up consistently to resolution.
Inclusive people leadership, performance & development
* Build engagement and performance through visible leadership and consistent standards.
* Communicate clearly and respectfully, adapting to different communication styles and needs.
* Give regular feedback, recognise progress, and address issues early and fairly.
* Recruit inclusively, hiring for behaviours, values and capability.
* Develop leaders through coaching, structured routines, reviews and development programmes.
* Build succession plans and progress talent consistently — not only when vacancies arise.
* Deliver fair, timely performance management focused on behaviours and outcomes.
Workforce planning & time management
* Manage the hours budget effectively and transparently.
* Build rotas that reflect trading patterns, deliveries, visuals and operational priorities.
* Monitor productivity/cash‑unit performance and take corrective action quickly when performance shifts.
Customer experience leadership
* Ensure service minimums are met and continuously improved.
* Lead the team to create a fast, friendly and engaging customer journey.
* Use customer feedback and observation to improve experience, not just enforce process.
Skills & behaviours
* Ownership: takes responsibility, communicates early, and moves quickly into solutions.
* Emotional intelligence: self‑aware, approachable, leads with care and clarity.
* Calm under pressure: steady, fair, decisive in peak trading and disruption.
* Adaptability: responds quickly to change and keeps teams aligned.
* People development: coaches, builds capability, creates progression opportunities.
* Values & integrity: ethical, respectful, consistent; builds trust through actions.
* Commercial and trend awareness: customer‑led, curious, and decisive.
Experience & qualifications
* Experience leading a fast‑paced, high‑volume retail operation.
* Strong commercial results and ability to drive performance through people.
* Confident leadership of large teams, including coaching and performance conversations.
* Strong operational discipline (stock, shrinkage, cash, compliance).
* Passion for fashion and strong understanding of trends and competitors.
Inclusion & accessibility
We’re committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds, identities and lived experiences. If you need adjustments at any stage of the recruitment process, we’ll work with you to support you.
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