This role is dedicated to the Operational Management of our Emergency Department (ED), offering a dynamic and varied experience filled with daily challenges. The ideal candidate will excel at prioritising tasks, working efficiently, communicating effectively with staff across all levels, and motivating the team. A hands-on approach and the ability to adapt swiftly are essential.A key focus of the role is achieving Urgent and Emergency Care performance metrics, with the successful candidate expected to drive improvements within the department. They will collaborate closely with the senior ED team, including consultants and senior nurses, to ensure the safe and effective operation of the department. Given the nature of the role, the postholder will be required to work approximately two late shifts per week to support performance.This position also involves liaising with multidisciplinary teams visiting the department to ensure adherence to pathways and compliance with Internal Professional Standards. As part of the medical division team, the postholder will work alongside operational colleagues and represent the ED at various internal and external meetings.Comprehensive induction support will be provided, along with opportunities for professional development.
Main duties of the job
Operational Duties
To assume operational responsibility for the provision and development of the ED department, supporting the team to meet targets. Assist in the development of business and service plans. To take part in the reason to reside ward support and the hospital Tactical on call rota.
Performance Management
Managing a dedicated budget and performing financially. To take the lead and focus on meeting national targets for Urgent and Emergency care.
Various duties such as staff recruitment, annual leave/absence monitoring, conducting staff appraisals and management of staff performance issues.
Governance
Working within the governance framework, reporting and investigating incidents.
Communication
Communicating with all levels of staff. Building strong relationships with both internal and external staff. Networking.
To represent the department and division at internal and external meetings.
department and division at internal and external meetings.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job responsibilities
Please see Job description for full details of the role and personal specification.
Please contact Jane Allen if you have any questions.
Person Specification
Education and qualifications
* Degree level qualification or equivalent experience
Experience and knowledge
* Experienced leader of staff Working in a multi-professional environment
* Business planning
* Project management
* Process re-design
* Staff management
* Understanding of government agenda and targets
* Change management
* Competent user of IT
* Experience of designing/ improving business systems and processes.
Skills and abilities
* Ability to build effective working relationships
* Analytical and report writing
* Excellent interpersonal skills
* Good written and verbal communication skills
* Commitment to staff development
* Proven motivation and change management skills
* Excellent communication skills with multi-disciplinary groups
* An understanding of the NHS locally and key policy issues that affect business performance
* Ability to inspire and enthuse others
* Innovative approach to change and modernisation
* Interest in personal and professional development
* Organised but able to cope with frequent interruptions
* Delivers against objectives
* Commercial acumen
* Political awareness - ability to perceive impact of actions on the decisions and activity of others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Senior Operations Manager Acute Medicine
£55,690 to £62,682 a yearPer annum Pro Rata
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