Resolution Coordinator
Location: Haydock
Hours: Monday to Friday, 07:3016:00 (37.5 hours per week)
Contract: Perm
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About Speedy
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job.
We are looking for a professional and customer-focused Resolution Coordinator to join our team in Haydock. At Speedy, we place our customers at the heart of everything we do, and this role plays a key part in ensuring queries and disputes are managed efficiently and resolved to a high standard.
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About the role
As a Resolution Coordinator, you will take end-to-end ownership of customer requests and disputes, working closely with colleagues across the Speedy network to deliver timely, fair and effective outcomes. Your day-to-day responsibilities will include liaising with customers via telephone and email, building strong working relationships, investigating concerns thoroughly and ensuring every interaction reflects our commitment to excellent service.
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Key responsibilities
1. Take full ownership of customer queries, complaints and disputes from initial contact through to resolution
2. Investigate customer concerns by gathering relevant information, reviewing docu...