Resolution Coordinator
Location: Haydock
Hours: Monday to Friday, 07:3016:00 (37.5 hours per week)
Contract: Perm
About Speedy
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job.
We are looking for a professional and customer-focused Resolution Coordinator to join our team in Haydock. At Speedy, we place our customers at the heart of everything we do, and this role plays a key part in ensuring queries and disputes are managed efficiently and resolved to a high standard.
About the role
As a Resolution Coordinator, you will take end-to-end ownership of customer requests and disputes, working closely with colleagues across the Speedy network to deliver timely, fair and effective outcomes. Your day-to-day responsibilities will include liaising with customers via telephone and email, building strong working relationships, investigating concerns thoroughly and ensuring every interaction reflects our commitment to excellent service.
Key responsibilities
1. Take full ownership of customer queries, complaints and disputes from initial contact through to resolution
2. Investigate customer concerns by gathering relevant information, reviewing documentation an...