LOCATION: London Designer Outlet SHIFT PATTERN: Monday - Friday, 40 hours per week SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE To manage the maintenance operation supplied by ABM on site. The ideal candidate will be overseeing the daily maintenance operations across the shopping centre. You will work to ensure the full delivery of the maintenance specification, within contractual guidelines, and to effectively manage the maintenance and engineering team, plus work closely with the customer to provide overall efficiencies and profitability. You will foster a strong customer relationship, with a focus on the customer’s compliance and key deliverables, as guided by your direct line manager, who will provide support as and when required. Must have the ability to lead and develop your team. Assist in growing the business through organic development from the existing client base plus sourcing new business. You will be responsible for ensuring tight budget control and have Profit & Loss responsibility. KEY RESPONSIBILITIES Oversee daily maintenance operations across the shopping centre Manage and supervise maintenance staff and contractors To carry out “hands on” when required Ensure compliance with health and safety regulations Conduct regular inspections and preventative maintenance Respond to and resolve maintenance issues promptly Maintain building systems (HVAC, plumbing, electrical, etc.) Manage maintenance budgets and procurement of supplies Ensure all equipment is serviced and maintained to standard Coordinate with centre management and tenants on maintenance needs Maintain accurate records of maintenance activities and compliance Support sustainability initiatives and energy efficiency improvements Ensure compliance with statutory inspections and certifications Lead emergency response for maintenance-related incidents Plan and oversee refurbishment and upgrade projects Attend monthly review meetings and report on KPIs and objectives Provide training and development opportunities for the maintenance team Ensure a “one team” approach with the centre management and other departments Act as weekend Duty Manager for Shopping Centre Deputising for Facilities Manager when absent, managing operational requirements for all soft and hard services on site REQUIRED SKILLS, EXPERIENCE & QUALIFICATIONS Sound leadership and communication skills. Experience in managing a team of multi-skilled maintenance engineers. Proven successful working relationships with high end service providers Good Interpersonal skills and the ability to deal with customers - both internal and external. Aptitude to receive and deliver training. Be able to take responsibility for teams. IT Skills – Intermediate / Advanced level Excellent knowledge of Excel and IT programs Experience in delivering ESG initiatives to clients. Electrical or mechanical qualification at NVQ / C&G level. Strong Understanding of Technical Compliance P&L accountability for all contracts Commercial awareness Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our careers page About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit www.abm.co.uk. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.