Exciting things are happening at Dudley Building Society! While other banks and building societies are retreating from the high street, we're boldly moving in the opposite direction - expanding our network and bringing banking back to the heart of the community. As part of our ambitious growth plans, we're opening a brand-new branch in Bromsgrove. That's why we're on the lookout for a passionate, driven and experienced team to drive the change and grow a loyal customer base from the ground up.
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for Customer Service Specialists to join us.
As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.
Your day to day will be like this:
1. Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
2. Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
3. Being responsible for all till management activities and ensuring conversations we have a...