Urban Outfitters - UX Designer (6 Month FTC)
Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. We are a destination for emerging design, vintage and homeware that resonates with a digitally native audience. We empower customers and staff to express themselves authentically.
We value the following principles: Progressive, Creative, Inclusive, Responsible, Compassionate. If you share these values, consider joining us.
Role Summary
As a UX Designer specialising in online retail, you will shape the digital experience for our customers across our website and mobile applications. You will advocate for the customer, translating complex problems into intuitive, user-friendly, and visually engaging solutions that drive conversion and customer satisfaction. You will work in an agile environment, collaborating closely with product managers, developers, graphic designers, researchers, and marketing teams to deliver a best-in-class e-commerce experience.
What You'll Be Doing
* Conduct user research (interviews, surveys, usability testing, A/B testing) to understand behaviours, needs, and pain points.
* Analyse data from tools such as Google Analytics, heatmaps, and session recordings to identify opportunities for improvement.
* Develop user personas, journeys, and empathy maps to inform design decisions.
* Create intuitive information architecture, navigation structures, user flows, wireframes, and interactive prototypes for e-commerce features (browse, search, product pages, checkout, account management, returns).
* Ensure designs are consistent, responsive, and accessible (WCAG standards).
* Collaborate with product managers to define requirements and translate business goals into customer-centric solutions.
* Work closely with graphic designers and developers to align UX with brand and ensure feasibility of implementation.
* Present research, design rationale, and recommendations to stakeholders, incorporating feedback.
* Plan and run usability tests, iterating based on findings and business objectives.
* Contribute to and evolve the design system for consistency and efficiency.
* Stay current with UX/UI best practices, competitor activity, and emerging technologies, ensuring we remain innovative and relevant for Gen Z customers.
What You'll Need
* Proven UX design experience, with a strong portfolio showcasing a user-centered design process from research to implementation.
* Experience designing for online retail/e-commerce platforms is essential.
Technical Skills
* Proficiency in industry-standard design and prototyping tools (Figma, Sketch, Adobe XD, InVision).
* Experience with user research tools (UserTesting.com, Hotjar, Optimizely, Qualtrics).
* Familiarity with analytics tools (Google Analytics, Adobe Analytics) to inform design decisions.
* Basic understanding of front-end technologies (HTML, CSS, JavaScript) is a plus, enabling effective communication with developers.
Core UX Skills
* Strong understanding of user-centered design principles and methodologies.
* Excellent analytical and problem-solving skills, with the ability to translate complex user needs into simple, elegant solutions.
* Proficiency in conducting various user research methods and synthesising findings.
* Expertise in creating wireframes, prototypes, user flows, and other design deliverables.
* Solid understanding of information architecture, interaction design, and usability principles.
The Perks
* Work-life balance: Flexible start and finish times; bring your dog to work.
* Wellbeing: Employee Assistance program; fully equipped free gym and on-site wellness room in Brick Lane; 50% discount on external gym memberships; Private Medical Insurance.
* Employee Discount: Up to 40% off at all URBN Brands.
* Community: One paid day to volunteer or fundraise for a charity of your choice.
* Travel: Cycle to work scheme; season ticket loan.
* Continued Development: Structured support within the business along with continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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