Job overview
Previous applicants need not apply
Some people are naturally gifted at listening and communicating effectively, and we’re looking for you.
We are seeking confident, compassionate individuals to be the first point of contact for callers to our hospitals. With your caring and professional approach, you will ensure that patients, visitors and staff feel respected, supported and always valued. This is at the heart of what our team strives to achieve.
If you enjoy working in a supportive, close knit team with shared goals, and are committed to delivering an excellent service, we would love to hear from you.
Our Switchboard is the primary contact point for all incoming calls to the Trust. We are looking for someone who is enthusiastic, resilient, and patient focused, able to remain calm under pressure while handling calls quickly and efficiently.
You will need excellent communication and organisational skills, with the ability to work both independently and as part of a team.
Important Working Arrangements
This is a flexible shift based role operating across Royal Preston Hospital and Chorley Hospital.
* The service runs 24 hours a day, 7 days a week
* You will be required to work a full range of shifts, including:
o Days
o Evenings
o Nights
o Weekends
* This role is cross site, so flexibility to work at both locations is essential
* A high level of availability and adaptability is required, flexibility is a must for this position.
Main duties of the job
You will:
* Operate the hospital’s computerised switchboard system
* Use a large electronic telephone directory and bleep system
* Monitor alarms and act as a first point of contact in emergency situations
* Respond to urgent situations quickly, calmly and efficiently
* Prioritise and manage multiple tasks simultaneously
* Accurately retain and relay critical information under pressure
Full training will be provided, but this role requires resilience, focus, and the ability to perform in a fast paced environment.
Additional Information
* This is a demanding but rewarding role, not suited to those uncomfortable working under pressure
* Due to the nature of the role, previous applicants need not apply
Working for our organisation
We are not going to shy away from saying this is ideally a job for someone who thrives in a fast-paced environment. We’re a very busy team, undertaking numerous tasks simultaneously often these being emergencies requiring an extremely quick response, but for the right candidate, we know this will make the role even more exciting for you.
We are based at Chorley Hospital and Preston Hospital.
So what can we offer you? Well as well as working for an award winning organisation, you will join a very strong and dedicated team who work so hard together and have fun along the way. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches.
It’s hard to cram it all into one advert and we are sure you will have a question or two, so why not have a chat with Jacquie by dropping her an email and arranging a good time to have a chat:
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person
Specification located under the supporting documents heading.
Person specification
Qualifications
Essential criteria
* Educated to GCSE Standard or equivalent experience.
Desirable criteria
* ECDL or equivalent IT qualification.
Knowledge and Experience
Essential criteria
* Knowledge of Microsoft Office 365 including Teams and the ability to use email, internet and bespoke software.
* Experience in dealing with the public and coping with difficult situations.
* Experience of working on a Switchboard or Call Centre.
* Experience in dealing with frustrated service users.
Desirable criteria
* Experience of working in an NHS or similar environment.