Job summary Cumbria Health are seeking a reliable and professional Receptionist to join our Kendal team on a bank contract basis. You will play a vital role in ensuring the efficient operation of the reception area at Westmorland General Hospital. This is a flexible role requiring availability to cover shifts on an as-needed basis, including evenings, weekends, bank holidays, and during staff absences such as sickness or annual leave. Shift timings are as follows: Monday to Friday 18:30 - 23:00 Weekends and Bank Holidays 08:00 - 13:30 13:30 - 18:30 18:30 - 23:00 Why Work with Us? At Cumbria Health, we value our team and pride ourselves on providing a supportive and inclusive work environment. Benefits include: A flexible work-life balance Access to high-quality training and professional development opportunities The opportunity to make a real difference in your community by supporting essential healthcare services. Closing Date: 29 December 2025 WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received Please note that we are unable to offer an Employer Sponsored Visa for this role. Main duties of the job The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams. At all times, Cumbria Health will deliver a service that is in line with our values: Clinically Focussed: Everything every one of us does is for the patient Responsive: We listen and we respond quickly in a patient focussed way One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care Growth & Sustainability : With our strong roots we will continue to thrive and grow Communities : Connecting and engaging to meet local needs About us Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC). We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing. Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events. Listen to your heart. Have the work life balance you'd love. Details Date posted 12 December 2025 Pay scheme Other Salary £12.21 to £13.39 an hour Dependant on shift Contract Bank Working pattern Part-time Reference number B0554-25-0129 Job locations Westmorland General Hospital Burton Rd Kendal LA9 7RG Job description Job responsibilities This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here. First and foremost, post holder will be the initial point of contact for professionals and professionals referred to Primary Medical care Out of Hours. To contact patients with appointment times and to be the first point of contact for patients arriving at the Treatment Centre. To process confidential patient information to pass to Clinicians To coordinate appointment bookings. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional. To work autonomously, managing own workload effectively referring to Control Room Supervisor, when necessary To liaise with and follow advice, guidance and requests from the Control Room Supervisor on shift to ensure the smooth running of the service. To alert Emergency Services in the event of an emergency and/or gain help from within the department. Carrying out equipment checks and reporting issues to the Control Room Supervisor. To adhere to all Cumbria Health Policies and Procedures To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security at all times. To use a variety of computerised systems to record patient details, Adastra/EMIS/Outlook etc this list is not exhaustive. Participate and ensure own on-going development, maintaining compliance for mandatory training. Undertake any other activities deemed appropriate and necessary by the organisation. To be flexible and adaptable with regards to shifts to support your team in rota cover, particularly over busy periods such a Christmas and New Year. Job description Job responsibilities This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here. First and foremost, post holder will be the initial point of contact for professionals and professionals referred to Primary Medical care Out of Hours. To contact patients with appointment times and to be the first point of contact for patients arriving at the Treatment Centre. To process confidential patient information to pass to Clinicians To coordinate appointment bookings. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional. To work autonomously, managing own workload effectively referring to Control Room Supervisor, when necessary To liaise with and follow advice, guidance and requests from the Control Room Supervisor on shift to ensure the smooth running of the service. To alert Emergency Services in the event of an emergency and/or gain help from within the department. Carrying out equipment checks and reporting issues to the Control Room Supervisor. To adhere to all Cumbria Health Policies and Procedures To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security at all times. To use a variety of computerised systems to record patient details, Adastra/EMIS/Outlook etc this list is not exhaustive. Participate and ensure own on-going development, maintaining compliance for mandatory training. Undertake any other activities deemed appropriate and necessary by the organisation. To be flexible and adaptable with regards to shifts to support your team in rota cover, particularly over busy periods such a Christmas and New Year. Person Specification Qualifications Essential GCSE English and Maths (or equivalent) Desirable IT or system training qualification NVQ Business Administration Skills and Aptitudes Essential Excellent oral and written communication skills including exceptional telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail and ability to log information accurately and in a timely manner. Excellent organisational skills Ability to work on own initiative Able to work under pressure whilst remaining calm Able to maintain a high level of confidentiality Personal Circumstances Essential Positive and a good team player Confident Well organised with excellent time keeping Ability to build rapport and effective relationships at all levels Ability to maintain workload in a sometimes busy and demanding environment Other requirements Essential Willingness to undertake further training Flexible approach with the ability to work at short notice to support your team Experience Essential Intermediate computer skills Experience of working with various I.T. systems Confidence to adapt to new technologies Experience of interacting with the public in a customer facing environment. Desirable Previous experience working within the NHS. Previous experience in a similar role. Person Specification Qualifications Essential GCSE English and Maths (or equivalent) Desirable IT or system training qualification NVQ Business Administration Skills and Aptitudes Essential Excellent oral and written communication skills including exceptional telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail and ability to log information accurately and in a timely manner. Excellent organisational skills Ability to work on own initiative Able to work under pressure whilst remaining calm Able to maintain a high level of confidentiality Personal Circumstances Essential Positive and a good team player Confident Well organised with excellent time keeping Ability to build rapport and effective relationships at all levels Ability to maintain workload in a sometimes busy and demanding environment Other requirements Essential Willingness to undertake further training Flexible approach with the ability to work at short notice to support your team Experience Essential Intermediate computer skills Experience of working with various I.T. systems Confidence to adapt to new technologies Experience of interacting with the public in a customer facing environment. Desirable Previous experience working within the NHS. Previous experience in a similar role. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cumbria Health Address Westmorland General Hospital Burton Rd Kendal LA9 7RG Employer's website https://cumbriahealth.co.uk/ (Opens in a new tab) Employer details Employer name Cumbria Health Address Westmorland General Hospital Burton Rd Kendal LA9 7RG Employer's website https://cumbriahealth.co.uk/ (Opens in a new tab)