Working Hours/Shift Patterns
You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between 09:00 - 17:30.
Salary
The role offers a starting salary of £25,150. Upon successful completion of your training (typically 8 weeks), this will increase to £25,500. We are committed to supporting your growth with tailored coaching and development tools to help you reach the level of Mastery Customer Claims Handler, which comes with a salary of £30,000.
Job Responsibilities
* Manage a portfolio of policyholder's write-off claims.
* Handle incoming and outbound calls from customers and external partners.
* Provide excellent customer service, empathy, and understanding, ensuring clear expectations and regular updates throughout the claims process.
* Maintain accurate records, reserves, and a proactive diary system for timely case reviews.
* Communicate confidently and precisely to prevent confusion and ensure a seamless customer journey.
Additional Benefits and Information
* Full training with industry experts and ongoing coaching.
* Up to 5% annual discretionary bonus.
* Relaxed, friendly, and diverse working environment.
* Career progression opportunities and professional qualifications support.
* 'Harrys' onsite restaurant and Costa coffee.
* Refer a friend scheme: earn £500 per referral.
* Provided with necessary tech, including a Microsoft Surface laptop.
* 25 days holiday plus bank holidays, with buy/sell options.
We are committed to inclusivity and fairness in our recruitment. Please note that applications via the Disability Confident Scheme are not accepted due to high volume, but adjustments are available during assessments. We welcome applications from all backgrounds and conduct thorough reference, credit, and criminal record checks.
Candidate Requirements
* Outstanding customer service skills, both verbal and written.
* Active listening and negotiation skills.
* Proactive approach and organizational skills.
* Ability to lead conversations and handle objections.
* High attention to detail.
Our ambition at Hastings Direct is to be the UK's leading digital insurance provider, and our Customer teams are central to delivering high-quality service to thousands of customers daily.
#J-18808-Ljbffr