Patient Dining Manager
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Cromwell Hospital, London | Up to £40,000 + Benefits
We're looking for a passionate and proactive Patient Dining Manager to lead our patient dining service, ensuring every meal makes a difference to patient care and recovery. You'll oversee a dedicated front-line catering team, working closely with clinical staff and dietitians to deliver nutritious, safe, and well-presented meals tailored to individual patient needs.
This is a role where you can directly enhance the patient experience - combining operational excellence with empathy, professionalism, and a drive for continuous improvement.
Key Responsibilities
Lead and inspire the ward host/hostess team, fostering a culture of service excellence.
Ensure meals are delivered on time, safely, and in line with dietary and clinical requirements.
Engage with patients daily, gathering feedback and driving improvements to the dining service.
Monitor quality, compliance, and hygiene standards (HACCP, food safety, infection control).
Manage rotas, training, and development to build a motivated, high-performing team.
Control costs, reduce waste, and manage stock effectively while maintaining service standards.
Collaborate with clinical teams and hospital leadership to continually improve patient satisfaction.
Skills & Experience Required
Proven experience in catering or hospitality management, ideally within healthcare or a high-volume service environment.
Strong leadership skills with the ability to motivate, coach, and develop diverse teams.
Excellent understanding of food safety, hygiene, and compliance standards.
Outstanding interpersonal and communication skills, with a patient-first mindset.
Commercial awareness with experience in cost control and efficient service delivery.
Resilient, organised, and calm under pressure, with a hands-on approach to problem solving.
If you're ready to lead a team that makes a real impact every day, join us in delivering safe, nutritious meals that support patient care and recovery. Apply today to be part of our journey.
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