DescriptionAt Horder Healthcare, our IT services are central to keeping clinical and business operations running smoothly. We are seeking an IT Operations Engineer to join our IM&T team on a 6-month fixed-term basis, providing high‑quality technical support and maintaining the digital systems our teams rely on.
This is an exciting opportunity for a hands‑on IT professional who enjoys solving problems, supporting users, and working across a broad technical landscape whilst helping shape innovative and digitally-led IT services.
The Role
As an IT Operations Engineer, you’ll be a key part of the team responsible for keeping our digital infrastructure reliable, secure and available. You’ll provide frontline IT support, take ownership of technical issues through to resolution, and work closely with colleagues and third‑party partners to ensure excellent service delivery.
What You’ll Be Doing
1. Act as a first point of contact for IT support requests via phone, email and face‑to‑face.
2. Take ownership of incidents and service requests, resolving issues within agreed timeframes.
3. Diagnose and troubleshoot hardware, software and system faults.
4. Escalate complex issues appropriately whilst maintaining accountability.
5. Deploy authorised software and manage user accounts across multiple platforms.
6. Contribute to IT projects and service improvements.
7. Work collaboratively with third‑party managed service providers.
8. Participate in shift and on‑call rotas.
What We’re Looking For
Essential Experience & Skills
9. Prior experience in an IT service desk or helpdesk role.
10. Experience working within an service management framework.
11. Experience supporting Office 365 and enterprise security tools.
12. Strong working knowledge of: Microsoft Windows and Microsoft Office Active Directory user administration Desktop and laptop hardware Remote support tools Endpoint security / antivirus solutions
13. Understanding of core IT technologies such as TCP/IP, Wi‑Fi and unified communications.
Personal Attributes
14. Excellent customer service and communication skills
15. Proactive, self‑motivated, and eager to learn new technologies
16. Structured and organised approach to problem‑solving
17. Able to work independently and as part of a collaborative technical team
Desirable
18. Experience working in a healthcare or regulated environment
Location: Multi-site, including Crowborough and East Grinstead
Hours: Fixed-term (6-month contract), full-time
Salary: up to £27,222.00 per annum, depending on experience
Right to work in the UK
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.