Job Title: Shift Controller
Location: HEAD OFFICE SLOUGH
Department: Operations
Reports To: Operations Manager
Job Type: Full-Time /Shift-Based
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Job Summary:
The Shift Controller is responsible for overseeing and coordinating operations during assigned shifts to ensure smooth and efficient functioning of daily activities. This role requires strong leadership, communication, and problem-solving skills to manage staff, respond to issues, and ensure that productivity, quality, and safety standards are met.
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Key Responsibilities:
• Supervise and coordinate the activities of the shift team to ensure operational targets are met.
• Monitor workflow and make real-time decisions to optimize efficiency.
• Ensure compliance with health, safety, and company policies at all times.
• Handle shift handovers effectively, providing detailed updates to incoming controllers/managers.
• Respond promptly to incidents, operational issues, or equipment breakdowns.
• Maintain accurate records and reports for shift activities, incidents, and performance metrics.
• Provide leadership, guidance, and support to team members to ensure high performance.
• Escalate critical issues to senior management when necessary.
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Requirements:
• Proven experience in a control role, preferably in Aviation.
• Strong understanding of operational processes and systems.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage competing priorities.
• Familiarity with shift-based working and willingness to work flexible hours.
• Basic IT proficiency (e.g., MS Office, scheduling or control software).
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Working Conditions:
• Shift-based work schedule, including nights, weekends, and holidays.
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