Senior Administrator - EOS Team HMP Bronzefield
Central and North West London NHS Foundation Trust
The closing date is 21 June 2026
In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated and enthusiastic Administrator to join our forward-thinking, friendly and expanding Health and Justice Services EOS team at HMPYOI Bronzefield. By joining our Surrey Prisons' Offender Personality Disorder (OPD) Pathway EOS Team you will be part of a staff team that includes prison officers and psychologists. We are seeking a compassionate and enthusiastic administrator who enjoys working as part of a multi-disciplinary team and who is interested in working in a service user-facing environment.
To provide efficient and effective secretarial and administrative support to the EOS team. The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These are secretarial, administrative and IT skills.
The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard in liaison with clinical and managerial staff.
Main duties of the job
Please refer to the Job Description for full details.
Prepare and distribute documents by using the prison administration system (CNOMIS/DPS), the patient administration system (SystmONE), and Microsoft Office software (letters, memos, reports, discharge summaries, etc), ensuring that all policies and procedures are adhered to.
Provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer clinical matters to relevant members of the clinical team.
Deal with outgoing and incoming correspondence, ensuring that incoming mail is distributed as quickly as possible.
Organise and attend meetings as directed for the team, including hospitality, preparing reports, agenda's, taking minutes/notes.
Co‑ordinate travel and accommodation arrangements.
Co‑ordination of local events as required by the EOS Clinical Lead and Offender Personality Disorder Head of Service Line.
About us
By joining CNWL you will be joining a department that provides an array of mental health and OPD services across London and the home counties.
All staff receive regular supervision and are supported with career aspirations and progression.
Benefits
Excellent staff benefits, our benefit packages are among the best in London and include:
* Health and well‑being services
* Season ticket loans
* Cycle to work scheme
HMP/YOI Bronzefield has free parking and offers staff free use of onsite leisure activities.
The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends.
Job responsibilities
Please review job description for complete list of responsibilities.
Vetting clearance is mandatory to complete pre‑employment checks. Applicants will need to have resided in the UK for 3 years + in order to pass the vetting clearance required to work within the establishment.
Immigration and sponsorship
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
As such, if you do not meet the Transitional Provision we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom.
Person Specification
Qualifications
* oGCSE or other equivalent qualification
* oNVQ 3 or RSA 3 or equivalent experience
* oECDL
Experience
* oExperience of providing receptionist duties and dealing with members of the public both face to face and on the phone.
* oExperience of working in health or health related environment.
* Experience of working with staff at a senior level.
* Work within multidisciplinary teams.
* Experience of staff supervision/management.
* Experience of using a trauma informed approach.
Skills & Knowledge
* oA comprehensive working knowledge of the use of Microsoft Office software – Word, Excel, PowerPoint and Access.
* oMust be numerate and able to provide statistical data clearly and accurately.
* oFamiliarity with the use of medical reference or related software.
* oDemonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, and statistics.
* oAbility to work in a flexible and organised manner, to prioritise and work to deadlines.
* oKnowledge of Client Administration Systems.
Other
* oAbility to work in a secure environment. Must be able to obtain and maintain prison security clearance and work in accordance with HMPPS policies and procedures.
* oAbility to understand and implement the Equal Opportunities Policy at a level appropriate to the job.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Central and North West London NHS Foundation Trust
£29,812 to £32,715 a year per annum inc. HCAS pro rata
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