Hard Services Facilities Account Manager
Bristol Area
£55-60k plus car allowance
Great Benefits
Are you working in the Hard Services Facilities sector as either an Account Manager or Contract Manager and looking for a new opportunity covering a large contract / account in Bristol. If so this could be for you.
This Facilities Management provider are currently recruiting for an Account Manager to oversee the Hard Services on a number of Managed Buildings in and around Bristol.
Working closely with the Regional Team the role shall ensure contractual compliance, commercial success and that required safety standards are met. Establishing and maintaining client and stakeholder relationships is pivotal to the success of the role. The portfolio consists of Managed buildings in and around Bristol and Bath.
Key Accountabilities
Financial / Commercial .
· Deliver the cost and revenue expectations of the contract
· Ensure timely and accurate invoicing
· Partake in central office contract and financial reviews monthly or when required.
People
· Head up a team providing a hard FM services to 7 buildings ( managed offices with some retail parts ). The team consists of a team static and mobile engineers
· Keeping the Operations Manager fully aware of the contract progress and ensuring immediate notification of any delays, adverse trends or problems needing senior management response
Customer Satisfaction
· Keep the clients regularly informed and ensure client expectations are managed
· Chair regular contract review meeting. and issue notes / minutes,
· Maintaining accurate records of communication.
· Monitoring the nature and volume of any service failures reported and ensure all justifiable complaints are speedily responded to and resolved
· Maintaining a close working relationship with the Client and key stakeholders
Corporate Policy & Procedures
Implementing and maintaining best practice and continuous improvement on H&S. · Overseeing the Company's Project Control Procedures (for contract project works)
· Implement and maintain company values
· Review and ensure compliance with safety, environmental and quality control policies.
Resource Management
· Review and assess supply chain capability and remove/add suppliers where required whilst considering social value aspects of public spend
· Review and assess direct staff capability and align with delivery expectations.
Technical skills and Knowledge
· A proficient knowledge of health & safety and environmental legislation
· Fully conversant in Hard Services FM
· Have appropriate building services industry experience - preferably including either an electrical or mechanical qualification
· Experience in delivering contractual agreements over a varied portfolio
· Awareness of SFG 20
Person Specification
· Results Driven
· High level of communications, control, organising, motivational and management skills
· Proactive and committed
· Collaborative and Team-based - Ability to delegate
· Leadership - Lead by example, demonstrate trust in the team
· Expertise in role
· Good communication skills
For further information on the role and the company please APPLY NOW or get in touch with Gary Cornes for a confidential chat