Our wonderful client, a successful, innovative and growing business in Oxford, are recruiting 2 X Customer Success Managers to join their Defence team.
This role will be focused on managing relationships with your clients to maximise customer success and service delivery.
We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations to clients. The ideal candidate with have a minimum of 3 years’ experience in a B2B Customer Success/ Account Management environment.
Benefits for this role include:
25 days holiday + bank holidays
Progression and training opportunities
Performance related bonus
Hybrid working (3 days in office, 2 from home)
Social Events
Free parking
Key responsibilities will include:
Develop an engaging relationship with clients to maximise customer satisfaction
Develop tools and strategies for the clients to ensure they can recognise the value they are getting
Ensure Supplier escalations are managed appropriately
Create and manage the budget for your client’s buyer accounts
Maintain action plans for your Buyers and deliver reports to senior managers
Deliver performance reports to sector managers to ensure standards are withheld
Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service.
It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to manage customer relationships.
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For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
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