🖥️ Service Desk Engineer – 3rd Line (MSP Environment)
Location: Office-based with regular client site visits
Salary: Up to ÂŁ45,000 per annum
Driving License Required
Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the wider community. From apprentices to directors, their team is united by a strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services.
They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both technical strategy and team development.
🔧 Key Responsibilities:
* Take ownership of escalated 3rd line support tickets across infrastructure, networking, and cloud platforms
* Lead the design and delivery of technical projects
* Mentor and support junior engineers across the service desk
* Provide expert on-site support to clients as needed
* Participate in pre-sales meetings to offer technical input alongside account managers
* Maintain thorough documentation in line with internal processes
* Support out-of-hours patching and on-call rota (post-probation)
âś… What We're Looking For:
* 4+ years' experience in a technical support role within a Managed Service Provider (MSP)
* Proven technical breadth – from virtualisation to cloud, networking, and end-user support
* A full, clean UK driving license
* Confidence troubleshooting and resolving complex issues
* A natural communicator with a customer-first mindset
* A proactive learner who enjoys both autonomy and collaboration
🌟 Bonus Skills (Desirable):
* Hands-on experience with Juniper and HP/Aruba networking solutions
* Familiarity with Unifi or Aruba Wi-Fi deployment and support
đź’Ľ Why Apply?
* Work with a forward-thinking, community-driven MSP
* Join a skilled and supportive technical team with real opportunities for growth
* Be involved in a mix of service delivery and project leadership
* Make a real impact — technically, professionally, and socially
Ready to take that next step in your MSP career?
Apply now through Spectrum IT and let’s connect.