New Build Sales Consultant
We have a new opportunity for a Sales Consultant to join our team within Vistry South West Midlands, at our Kidderminster site (DY10 3PU). As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development.
Overview
Location: Kidderminster site (DY10 3PU). Full time role focused on delivering excellent customer service and sales across multiple sites within the sales hub/development.
Responsibilities
* Ensure all relevant Standard Operating Procedures, sales and other policies are understood and adhered to, and that mandatory training requirements are kept up to date.
* Implement Vistry's drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
* Use Vistry systems to perform your role and maintain clear information records for business needs and demands.
* Proactively seek prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise opportunities on your designated development(s).
* Manage and implement new initiatives to achieve sales targets on new home sales and negotiate with customers for the best outcome.
* Travel to designated developments to undertake pre-booked customer appointments.
* Maintain detailed knowledge of all relevant Vistry house types, build progress and availability to ensure customers have every opportunity to purchase a new home.
* Maintain knowledge of purchase assistance schemes, alternative sites and house types to offer a bespoke range of options.
* Proactively upsell customer extras and manage their implementation across reservations to drive additional profit for the Company.
* Respond to cancellations with the aim to recover the sale, identify the reason for cancellation and offer suitable alternatives on other developments when necessary.
* Collaborate with colleagues within the developments to ensure the sales process is communicated to the team, customer and stakeholders.
* Maintain the sales arena including show homes in line with brand and company standards.
Qualifications
* Experience in a customer-facing role delivering under pressure.
* Experience in generating leads and sales through telephone-based business development.
* Proven track record of successfully completing the sales process with customers.
* Proven ability to work under pressure and meet sales targets.
* Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
* Strong negotiation and sales skills.
* Excellent administration and organisational skills; good planning and organisational skills.
* Excellent communication skills; patience and ability to remain calm under pressure; friendly, trustworthy and professional attitude.
* Comfortable using multi-channel forms of communication; ability to handle complaints and difficult situations.
* An interest in property and the housing market; willing to be flexible in day-to-day duties and hours worked.
* Full driving licence and access to a suitable vehicle; willingness to travel to all sales sites within the division, including regional offices; willing to work weekends.
Desirable
* 5 GCSEs / GCE or equivalent including Mathematics and English (C grade or above).
* A Levels in any discipline.
About us
We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star HBF customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
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