The City & Hybrid Working
£30,000 plus lots of benefits
Are you looking for a new and exciting opportunity, where you can further develop your career within the property industry?
Do you have previous customer service experience?
Would you like to work for a global property company that offers excellent benefits?
If so, this could be the ideal role for you!
Customer Service Agent company profile:
This is an exciting opportunity to be part of a global company which has a portfolio of properties located in major cities across the world. The role of Customer service agent plays an integral part of their success. You will be the first point of contact and will need to ensure that the highest level of customer service is provided to every client across multiple communication platforms.
This company is committed to carrying out exceptional, ongoing training to employees who are passionate and act with integrity. In addition, their company culture is very inclusive and they offer amazing benefits.
Customer Service Agent key duties:
1. The first point of contact for the company, via phone or email
2. Supporting the Tenancy, Lettings and Property Management departments
3. Respond to tenancy related queries in a timely manner
4. Manage and resolve customer complaints
5. Identify and escalate priority issues
6. Handle maintenance queries, follow up on cases where necessary
7. Qualify applicants and arrange viewings for the lettings negotiators
8. Achieve 24 hour response times to all enquiries
Customer Service Agent character profile:
9. A confident and articulate communicator
10. Personable and focused
11. Exceptional communication skills, both written and verbal
12. Problem solving skills, identify and execute solutions
13. Have experience in a fast-paced customer service environment
14. 6 months+ previous property experience required
Customer Service Agent package:
£30,000 plus lots of benefits
Monday to Friday 9 am – 6 pm, hybrid working 3 days in the office 2 from home
Benefits include, Life Assurance, Health Insurance, Travel subsidy and Hybrid Working