Accomodation Team leader
Mike Burton - Destination Sport Group
This is a hybrid role based in our Gloucester office, you must live within a commutable distance.
As part of Destination Sport Group ("DSG"), Mike Burton create and deliver major brand, customer and revenue focused ticketing and travel programmes around the globe, working in direct partnership with organisations that include the British & Irish Lions and England Rugby.
We are looking for an Accommodation Team Leader to join our team to lead on the procurement, co-ordination and delivery of the company's accommodation and meeting and events (M&E) products across the full range of events and projects operated by the company. In addition, the team leader will be required to provide support, guidance and direction to the accommodation team on a day-to-day basis.
No two days are the same in this broad role but on a typical day you will
Assist and support the Accommodation & Ground Transport Manager with the development of the accommodation and meeting and events (M&E) products for each project in line with agreed timescales and financial and operational targets
Research, source, negotiate and carry out supplier contracting, ensuring adherence to preferred terms, conditions and payments, possessing an understanding of the commercial and financial implications for supplier agreements
Negotiate pricing, added value deals and special offers with suppliers, ensuring that the MBG and all partner brands are known to improve buying and negotiation power within the industry
Produce reports, analyse data and prepare presentations as required
Competitor and supplier awareness, undertaking regular and detailed analysis of products and costs
Assist the Accommodation & Ground Transport Manager with internal service delivery, system efficiencies and service quality
To attend and lead the delivery of the companies' event portfolio to ensure successful operational delivery of services procured, playing an integral role in seeing events through from sourcing to fulfilment
Conducting regular worldwide familiarisation trips and overseas supplier meetings where required
Support the Accommodation & Ground Transport Manager with developing and implementing a detailed supplier engagement strategy; building supplier relationships, attending external meetings, relevant trade shows and overseas travel as required
Supporting the Accommodation & Ground Transport Manager with coaching and encouraging the team to improve their personal performance and customer service delivery
Provide day to day support, guidance and direction to members of the team to ensure that all financial and operational targets are achieved
Ensure clear communication takes place internally and externally, developing effective and productive relationship with all internal departments
Participate in specific event planning, product development and other relevant meetings as required
Assist the Accommodation & Ground Transport Manager with establishing and maintaining accurate and reliable financial information and reports
Responsible for ensuring client bookings are processed through Tourplan in a timely manner (across all team requirements)
Deputise for the Accommodation & Ground Transport Manager where required
Any other duties reasonably required
To be successful within this role, our ideal candidate will:
Have experience working in accommodation operations (within a sports travel setting would be desirable but isn't essential)
Be self-motivated and proactive, with a "can do" approach and a high level of attention to detail, initiative and persistence
Ability to lead from the front in all aspects of work, deputising in meetings where required
Have outstanding organisational skills with proven ability to manage time and prioritise tasks to deliver when working under pressure and to tight deadlines
Possess strong communication skills (written and verbal) are essential
Excellent budget management
Have a strong working knowledge of Microsoft Office programmes (Word, Outlook, Excel and PowerPoint)
Be accurate and flexible, can work independently with minimal to no supervision
Be a team player with a track record of building strong, effective working relationships
Experience in leading
Have the ability to think logically and consider all relevant aspects with strong analytical skills
In return we offer
The opportunity to work with world class professional sporting clubs
Hybrid working model
Highly competitive salary
Guaranteed day off on your birthday
The opportunity to sample top level hospitality packages at stadiums across the world
Supplier hosted networking events
Company funded parties
Opportunity for progression
Funded training
Access to wellness hub with various discounts including discounted gyms & retail providers
Access to discounted hotels & sporting event tickets