Closing date: 07/05/2024
Career area: Claims
Specialism: Claims & Inspection
Salary: Up to £40,000 dependent on experience
About the role
We've an opportunity for a Claims Auditor to join our Claims team, based nationwide, you'll expand your knowledge of audit and how critical it is to AXA. The Claims Audit team's mission is to provide Claims senior management with an objective view of the effectiveness of the control framework across the Claims organisation and our outsourced activities.
You'll lead, support and carry out audits of AXA's external Claims suppliers, providing direct feedback and driving improvement. You'll also carry out audits of AXAs Internal Claims functions which support the business to evaluate claims handling and ensure compliance with Group guidelines and Internal Controls.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you'll be doing:
1. Undertake detailed preparation and planning work ahead of audits.
2. Complete audits, whether as a support or lead Auditor, to measure claims handling services and protect AXA and our customers from detriment.
3. Review audit results and provide feedback to Operational Management and Relationship Managers, contributing towards AXA strategy ensuring continuous improvement.
4. Liaise and develop relationships with Claims Relationship Managers, Supply Chain Managers, Operational Managers and Best Practice stakeholders etc. to formulate audit action plans and strategies.
5. Recommend and set corrective actions, reviewing closure evidence and action tracking to conclusion.
6. Interact with other auditing teams in AXA such as Conduct Auditors, GIA and Compliance Monitoring teams where required.
7. Support due diligence on potential new business, supporting distribution and identification of regulatory breaches.
8. Act as a referral point for operational departments on audits of Suppliers/ Delegated Authorities controls.
9. Data analytics/ MI analysis of Athena reporting via Servicenow, including delivery/ presentation of data to key stakeholders.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate