We are looking for a Head of Operations - Hard FM Services who thrives in a diverse and fast-paced environment where no two days are the same. Our client is one of the largest Facilities Management and Maintenance contractors in the UK, offering market-leading opportunities for talented professionals seeking long-term career progression. Due to an increase in upcoming projects, there is now a requirement for a Head of Operations - Hard FM Services to join this highly successful and forward-thinking organisation. This role will involve managing estates shift operations at a major hospital site, engaging with a wide range of stakeholders to ensure the highest standards of service delivery, operational performance, and patient experience. The Head of Operations - Hard FM Services will be responsible for: * Enhance the performance of estates shift teams through effective leadership and a commitment to excellence and a 'right first-time' approach. * Implement personalized development plans via Staff Development Reviews and cultivate innovation to boost efficiency and quality. * Provide expert advice for lifecycle works and capital projects while engaging external consultants and participating in project boards for large-scale initiatives. * Proactively manage budget expenditures and ensure service contracts provide optimal value. * Foster a culture of continuous improvement by networking with other FM sites, conducting audits, and implementing supportive IT systems. * Communicate effectively with regular reports for the Director of Estates and through collaboration with other directors, while coordinating incident reporting to ensure seamless information flow. To be successful for this Head of Operations - Hard FM Services role you must have: * Extensive Hard FM assets and services in a complex health environment. * Strong knowledge of engineering systems in healthcare, including medical gas and ventilation systems. * Familiarity with Health Technical Memorandum standards related to the design, construction, and maintenance of healthcare facilities. * Previous experience as an Authorised Person within NHS guidelines is preferable. If you have the skills, experience, and ambition to succeed in this Head of Operations - Hard FM Services role, please apply now to take the next step in your facilities management career