About the RoleWe're looking for an Experienced Customer Service Advisor to join a fast‑paced, friendly, and expanding team based in Trafford Park. This is an excellent opportunity for someone who thrives in a busy office environment and delivers outstanding service to customers. Key Responsibilities Managing inbound customer enquiries via phone and email Updating and maintaining customer records within CRM systems Providing accurate information on products, orders, and services Liaising with internal teams to ensure smooth delivery of customer requirements Handling queries efficiently and professionally Supporting operational processes and contributing to continuous improvementAbout YouTo be successful in this role, you should have: Strong office‑based customer service experience (essential) Excellent systems skills, ideally including CRM platforms A proactive and positive approach to problem‑solving Great communication skills - both written and verbal Ability to work well under pressure and manage a varied workload Experience within logistics is an advantage but not essentialWhat's in It for You? Hybrid working (3 office days / 2 from home) Onsite parking at the Trafford Park office Modern office environment with great facilities including: Pool table Onsite restaurant Comfortable breakout areas Supportive team environment with opportunities to grow What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)