Firmdale Hotels is renowned for its award-winning, stylish boutique hotels situated in the heart of London and New York. We pride ourselves on offering guests a unique blend of comfort, luxury, and personalised service. Our Haymarket Hotel, located in the vibrant West End, exemplifies our commitment to excellence and our dedication to creating memorable experiences for our guests.
We have an exciting opportunity for a dedicated Concierge to join our esteemed team at the Haymarket Hotel. As a Concierge, you will be the face of our hotel, providing exceptional service and ensuring our guests have a seamless and enjoyable stay. Your primary responsibility will be to manage the concierge desk, handling a variety of tasks to meet and exceed guest expectations.
Responsibilities:
Greet guests warmly and assist with their luggage
Answer incoming calls promptly and courteously
Respond to and fulfil guest requests efficiently
Assist with check-ins and check-outs, ensuring a smooth process
Provide knowledgeable recommendations about local attractions, dining, and events
Coordinate transportation and other guest services as needed
Maintain impeccable presentation and professionalism at all times
What you Need:
A collaborative team player with a keen willingness to support colleagues
A customer-focused individual with a passion for delivering exceptional service
A warm and approachable demeanour with impeccable presentation
A meticulous eye for detail and a proactive approach to problem-solving
Enthusiasm and a positive attitude that reflects our brand values
What We Offer:
Competitive hourly rate plus service charge to be discussed at venue.
Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
Discounted cinema tickets, gym membership, travel, retailers and restaurants
Complimentary meals on shift
Referral bonus scheme for recommending top talent
Flexible scheduling without split shifts
Dry cleaning service for work attire and discounted personal dry cleaning
Enhanced holiday allowance based on length of service
Season ticket loan for convenient commuting
Ongoing training, professional development, and fully funded English lessons
Regular social events, team activities, and fitness sessions
Benefits like cycle to work scheme and annual long service awards
One allocated paid day per year for volunteering work
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
Proud winners of The Times Best Places to Work for both 2024 and 2025
The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
Manager of the Year Helle Jensen Cateys 2024
Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
Haymarket Hotel & The Soho Hotel One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
Covent Garden Hotel One AA Rosette for Culinary Excellence 2025
Dorset Square Hotel AA Breakfast Award 2025
Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel Two Michelin Keys 2024
Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel One Michelin Key 2024
Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024
Warren Street Hotel - Travel & Leisure IT List best hotels in the world
Whitby Hotel, Crosby Street and Warren Street - Michelin keys
Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage
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