Salary: £25,000 - 35,000 per year Requirements: Minimum 2 years experience in an MSP or fast-paced IT support environment Strong technical knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD) Experience supporting Windows 10/11, user/device management, and endpoint troubleshooting Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Experience with RMM tools and service desk/ticketing systems Exposure to VoIP/telecoms systems and basic infrastructure troubleshooting Strong communication skills with the ability to manage workload independently Responsibilities: Provide 2nd line remote support via the service desk across a wide customer base Diagnose and resolve issues across Microsoft 365, endpoints, networks, and user environments Support and maintain cloud systems, user accounts, and security policies Assist with telecoms and VoIP-related support queries Escalate complex issues to Level 3 engineers, collaborating through to resolution Maintain clear documentation, accurate ticket updates, and contribute to the knowledge base Technologies: Azure Cloud Support Microsoft 365 Security SharePoint TCP/IP Windows Office 365 More: At ITCS, we operate from our HQ in South Wales and our southern office in Dorchester, supported by a growing team of remote engineers across the UK. We deliver IT, Cyber Security, Telecoms, and Digital services nationwide, and were focused on building a flexible, modern workforce without compromising on team culture or support. Our Level 2 Engineer role offers a competitive salary with annual reviews, along with generous benefits such as 25 days of holiday, fully funded certifications, and opportunities for progression. We pride ourselves on our strong team culture and flexible working environment. last updated 21 week of 2026