As Night Supervisor, you will work closely with the Night Manager and be responsible for ensuring the safety and security of hotel guests and staff during the night. You will serve as an ambassador to the hotel, delivering first-class service to all guests. Your responsibilities include conducting security checks emphasizing fire safety and overall building security, performing nightly audits to close the day's business, and liaising with the accounts team to ensure accuracy. Beyond front desk duties, you will support operations across food and beverage, maintenance, and other departments, demonstrating excellent customer service skills and teamwork. This role offers development opportunities across all hotel departments and plays a crucial role in ensuring guests enjoy a comfortable and memorable stay.
Key Skills and Requirements:
* Strong leadership skills to manage and motivate the night team effectively.
* Excellent customer service skills to handle guest inquiries and complaints, ensuring satisfaction.
* Organizational skills with attention to detail for managing reservations and maintaining a tidy workspace.
* Good understanding of hotel policies, procedures, and familiarity with hotel computer systems.
* Teamwork and collaboration with all operational departments.
* Applicants must be 18 or above, comfortable with night shifts, and legally able to work full-time.
About Aimbridge Hospitality:
A division of the global Aimbridge Hospitality brand, we are passionate about connecting great people with great experiences in exciting destinations. We value diversity and a 'people first' approach, offering a supportive environment for growth. Join us and be part of shaping the future of hospitality at Mercure Nottingham Sherwood Hotel, located conveniently near Nottingham City Centre and local attractions.
Benefits include:
* Industry-leading training and leadership development
* Hotel discounts across our portfolio, including staff rates and up to 50% off food & beverage and spa
* Wagestream for flexible pay and savings options
* 24/7 employee assistance program
* Uncapped incentives
* Staff meals on duty
* Competitive salary above minimum wage
* Free staff parking
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