Job overview
An exciting opportunity has arisen for a motivated and enthusiastic individual to join our Adult Mental Health Services as a Medical Records Clerk/Receptionist .
If you are committed to delivering a high quality service and providing the very best standard of care for our patients, then this could be the opportunity for you.
Main duties of the job
We currently have one part-time position, 22.5 hours per week, available at the Ribchester Centre. The working hours are Wednesday, Thursday 9.00am till 5.00pm, and Friday 8.30am till 4.30pm, excluding bank holidays.
We are looking for a highly motivated and enthusiastic person to join the Outpatients Department in the Adult Mental Health Service.
To be responsible for booking and arranging outpatient appointments, ensuring patient records are updated accurately, receiving and dispatching medical notes as well as other duties to ensure the department meets all customer and patient services.
You should have excellent IT, communication and administration skills, be well organised with a meticulous approach to work and attention to detail. You will be proactive and able to manage your own working time effectively. You must have a comprehensive working knowledge of Microsoft Office packages. High standards of professionalism and a desire to learn will be essential. The post involves moving paper records subject to manual handling guidelines under the terms of the Equality Act 2010.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Detailed job description and main responsibilities
Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.
Occasional cross-cover may be required at a second outpatient clinic site, Irwell building, Fairfield General Hospital. Sufficient notice will be given in order to meet service needs if the need arises.
Person specification
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Essential criteria
* Knowledge and experience of Information Technology systems to NVQ 2 level.
* Good level of written English and basic Mathematics.
Desirable criteria
* Awareness of PARIS system
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Essential criteria
* Well developed, assertive interpersonal skills for working face-to-face and over the phone with service users, and other professionals e.g. G.P.s and Social Services personnel
Desirable criteria
* Experience of using Microsoft Word 2000
* Experience of working within a Health and/or Social Care setting
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Essential criteria
* Understand boundaries and work within service and organisational confidentiality policy and procedures
Desirable criteria
* Knowledge of database systems
* Understanding stock control
skills
Essential criteria
* Ability to work well and efficiently under pressure.
* Ability to remain calm under busy and often stressful working conditions
* Excellent communication skills
* Good organisational skills
* Customer Care skills
* Ability to work on own initiative and as part of a multi-disciplinary team
work related circumstances
Essential criteria
* Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
* Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
* Appointments to regulated and controlled activities require an enhanced DBS disclosure