Salary:
Competitive salary + Bonus + Excellent Benefits
Operations Assistant - Aberdeen - William Wilson
So, who are we? We are William Wilson, part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do—and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As an Operations Assistant based in Aberdeen you’ll be responsible for:
Maintain high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.
Follow agreed process for placing customer orders and provide accurate product availability by checking all available supply sources including the lead time database, feeder and with the supplier directly.
Maximise sales opportunities, up-selling where possible and following up on other opportunities (e.g. quotations/price enquiries).
Proactively follow up on backorders and ensure that the forward ordering system is correctly used to maximise product availability.
This is a full-time, permanent role working 40 hours per week:
Monday to Thursday, 08:00am - 17:00pm and Friday 08:00-16:00, 1-3 Saturdays required from 08:00-12:00 once fully trained.
And here’s what we’d like you to have:
Heating and Plumbing Knowledge - Preferred
Previous internal or external customer service experience preferred
Good verbal and written communication skills
Excellent interpersonal and customer service skills
We look forward to receiving your application!
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