Main area Administration and Call Handling Grade Band 3 Contract Permanent: Must be flexible to work shift patterns within the operational hours of the service Hours
* Full time
* Part time
* Flexible working
37.5 hours per week (37.5 hours per week worked across a weekly rota 24 hours per day 365 days per year) Job ref 225-Div3-7072392
Employer The Royal Wolverhampton NHS Trust Employer type NHS Site Technology Centre, University of Wolverhampton Science Park Town Wolverhampton Salary £24,625 - £25,674 per annum Salary period Yearly Closing 14/05/2025 23:59
Team Leader - Care Coordination Admin
Band 3
Job overview
Care Coordination invites candidates with strong team leadership skills and with experience in administration and/or call handling to apply to join their team. The role is for shifts to be worked across 24 hours.
The post-holder will have excellent leadership and communication skills and will be required to demonstrate a significant level of initiative in providing a support service to our nursing colleagues across a variety of teams.
You will be expected to promote a professional attitude offering an efficient and confidential service and will be liaising with a wide range of clinical staff over the telephone, face to face and via mail. You will have excellent communication skills and a flexible approach to working as part of a team focused on ensuring the needs of patients and referrers are met.
Main duties of the job
The post holder will ensure that the service is sufficiently staffed to maintain support during service operational hours, including bank holidays.
The post holder will ensure a high quality and responsive administration and call handling support to meet the needs of their service.
The post holder will work closely with other Team Leaders, Team Coordinator and/or Service Support Manager to ensure consistency of services, processes and best practice across the Adult Community Services Group.
The post holder will monitor data to ensure timeliness of input of national and contract data, whilst ensuring data quality targets for demographic collection are met.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as“Good”by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Communication: The post holder will ensure a strong and robust communication process between all colleagues within the service. They will provide leadership to the team to ensure there is an efficient and confidential message handling service.
ICT: The post holder will have an enhanced knowledge of software programmes used within the service. They will provide training and support to staff in use of systems, and support colleagues in resolution and troubleshooting of minor iT issues.
Governance: The post holder will audit staff performance levels, challenging working practices to improve administrative functions and processes. They will monitor, manage and investigate incident reporting ensuring all Trust policies and procedures are adhered to.
Staffing: The post holder will develop and promote a positive culture within the Directorate to enable continuous quality and service improvement in line with the Group and organisation objectives.
Person specification
Qualifications
* 5 A-C GCSEs or equivalent and/or NVQ level 3
* Demonstrable IT competence, including advanced knowledge of excel spreadsheets
* Equivalent Experience
Skills
* Excellent Communication Skills - both verbal and written
* Staff management, including the ability to delegate
* Understanding Confidentiality and General Data Protection Regulations
* Ability to exercise Initiative
Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.
Sponsorship - Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. As of 1 January 2021, free movement ended and the UK introduced a points-based immigration system. Further information is available regarding two types of visa; Health Care Visa https://www.gov.uk/health-care-worker-visa/your-job and Skilled worker visa https://www.gov.uk/skilled-worker-visa .
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Amelia Miller Job title Service Support Manager Email address amelia.miller1@nhs.net Telephone number 07917 919734 Additional information
Alternatively, please contact Service Delivery Manager Ty Salmon on 07407 823364 or via email on tyrese.salmon@nhs.net.
Additional contact number - 01902 443322 .
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