Overview
Go back The Saltaire & Windhill Medical Partnership
Job title
Medical Receptionist
The closing date is 06 October 2025
We are looking to appoint a receptionist with strong administration skills to join our busy Partnership of four GP practices. The appointed person will be the first point of contact for patients and visitors, as well as carrying out general office management tasks.
You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries (PATCHS), booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
IT skills & attention to detail are essential, as you will process prescription requests and provide an administrative service.
Main duties of the job
* RECEPTION
* Receiving calls from patients, consulting with members of practice team
* Processing personal, telephone and PATCHS requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
* Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link.
* Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
* GENERAL ADMINISTRATION
* To have a thorough knowledge of all practice protocol and work in accordance with practice procedures
* Processing and distributing incoming and outgoing mail.
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
* Providing clerical assistance to practice staff as required, including word/dataprocessing, filing and photocopying.
* Keeping the reception area, notice boards, leaflet etc. tidy and presentable.
* Cover sickness/annual leave and work reasonable overtime when required.
* Perform any other relevant and reasonable duties that may be requested by Team Leader, Operations/Patient Services Manager or Business Manager.
* Undertakes statutory and mandatory training as required.
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APPOINTMENT SYSTEM MANAGEMENT
* Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
* Monitor effectiveness of the system and report any problems or variations required.
* Deal with home visit requests, carefully noting all details.
Person Specification
Qualifications
* GCSEs at Grade C or equivalent (or 4-9) including English and Maths.
* Training in administration/clerical duties at NVQ level or above.
Experience
* General office skills - administrative tasks.
* Attention to detail, able to work accurately, identifying errors quickly and easily.
* Excellent verbal and written communication skills with team members, patients, carers and healthcare professionals with the ability to adjust communication style.
* Experience of working in a medical or primary care setting.
* Computer literate with an ability to use the required GP clinical systems.
* Have a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Saltaire & Windhill Medical Partnership
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