Central Administrator
Location: Home Based – occasional travel to Park Farm, Oxfordshire, OX5 3JQ
Contract Type: Permanent
Hours: 37.5 hours per week, working shifts between 8:00am and 6:00pm, Monday to Friday.
Salary: £24,000 - £26,000 depending on experience
Role Description: Supporting busy dermatology clinics and the central bookings team; primarily home‑based with occasional support at clinic locations.
Time Type: Full time | Job Area: Administration | Locations: Park Farm
Role Responsibilities:
* Managing shared clinic inboxes and responding to patient enquiries in a timely and professional manner
* Booking, rescheduling and cancelling appointments in line with clinic procedures
* Coordinating patient administration, including referrals, correspondence and documentation
* Supporting the processing of test results, reports and clinical information accurately
* Liaising with clinicians, laboratories and internal teams to ensure effective coordination of care
* Supporting payments and refunds where required
* Patient letters – undertaking all necessary admin to ensure patients letters/results are shared with patients, referring doctors and/or GP via clinic protocol
* Ensuring an accurate audit trail around all patient documentation and communication; all documentation via email such as referrals, hospital letters, results, etc.
* Managing all referrals (electronic or postal) as per clinic protocol prior to contacting patients, to maintain good customer service and reduce incidents
* Coordinating the clinics’ email or any new inboxes going forwards, in line with protocol
* Understanding the internal referral process and adhering to it
About you:
* Proven administrative experience in a fast‑paced environment
* Highly organised with excellent attention to detail and accuracy
* Confident communicator with a professional, patient‑focused approach
* Able to work independently, manage workload effectively and use initiative
* Comfortable working across multiple systems and handling a high volume of tasks
* Previous healthcare or clinical administration experience is desirable
Benefits:
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* Long Service rewards – ecards, extra holidays and money for milestones
* Interest‑free annual travel loan to enable purchase of public transport season tickets
* Wagestream – early access up to 40% of earned wages within minutes
* Competitive pension plans and parental leave options, plus unique products such as our Menopause plan
* My Bupa Extras – discounts at favourite retailers and a range of wellbeing tools, content and information
Bupa is a Level 2 Disability Confident Employer, providing fair treatment and reasonable adjustments for disabled applicants.
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