INTERNAL APPLICANTS MUST APPLY VIA MYSELF
Modern Apprentice Living Wage: £13.45 Per Hour with effect from 1st April .
Ready to kick-start your career, make a difference, and earn while you learn? North Lanarkshire Council is looking for motivated young people to join us as Modern Apprentices in our Community Hubs!
Apprenticeships are an amazing route into a rewarding career, and we’re proud to offer opportunities that help local people grow, gain skills and build their future. We want our workforce to reflect the vibrant and diverse communities we serve—so whoever you are, and whatever your background, you’re welcome here.
What’s the role?
As one of Scotland’s largest local authorities, North Lanarkshire Council is focused on making our area a fantastic place to live, learn, work and visit.
Our Community Hubs are often the first point of contact for local people looking for support. As a Community Hub Customer Service Apprentice, you’ll:
1. Welcome customers visiting the hub
2. Respond to a wide range of enquiries, including email and social media
3. Support people seeking help with health, wellbeing, employability, finance, housing, carers support, and local activities
4. Contribute to our digital marketing presence
5. Assist with monitoring and tracking the impact of community services
6. Make a meaningful difference to individuals, families and the wider community
This is an exciting time to join our team as we shape the future of our customer experience.
What will you learn?
Over this 12‑month Modern Apprenticeship, you’ll:
7. Work across more than one Community Hub
8. Train face to face with experienced staff
9. Develop top level communication and customer service skills
10. Build knowledge of local services such as education, health, charitable organisations, HSCP and council services
11. Complete a SCQF Level 6 in Customer Service
If you enjoy working with people, love problem solving, and want a fast paced role where no two days are the same, this could be the perfect fit.
What do I need?
You don’t need to have any previous experience although you should have English and at least three other qualifications (Band A-C) at National 5 level or above. We look for Apprentices who can help us deliver our exciting ambition and plans for North Lanarkshire. During the selection process we’ll look for you to demonstrate the key strengths we know you’ll need to be successful; ambition, determination, adaptability, personality, ownership, be pro-active and show willingness to learn.
We’re looking for young people who are:
12. Great communicators
13. Confident with IT
14. Ready to take ownership and make good decisions
15. Enthusiastic, adaptable and eager to learn
In accordance with Government Guidelines, you’ll need to be aged 16-24 (at the point of starting the apprenticeship) or if you are disabled or care experienced, you’ll need to be aged between 16-29 (at the point of starting the apprenticeship).
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
Please access the link below to a recruitment pack for job description and employee specification.
For further information contact