Recruit4staff are representing a well-established lawn care business in their search for a Customer Service Advisor to work in St Asaph
Job Details:
1. Pay: £24,784.50 per annum
2. Hours of Work: Earlies & Lates rotating weekly. Week 1 Monday to Friday 8:30am–4:30pm & Week 2 Monday to Friday 9:30am–5:30pm with 1 Saturday morning in every 4 weeks (paid at time and a half)
3. Duration: Permanent
4. Benefits: 22 days holiday plus bank holidays (increasing to 26 with service), medical cash plan, Christmas shutdown, free lawn treatments, enhanced paternity & maternity pay, company sick pay, 24 hour Employee Assistance Helpline, store discounts, long service awards, Employee of the Month awards, pension
Job Role: As a Customer Service Advisor, you will engage with customers across phone, email, live chat, and post, delivering excellent service and expert advice. The Customer Service Advisor will take ownership of customer journeys, ensuring first contact resolution wherever possible. You will recommend treatments based on lawn condition, upsell services where appropriate, and manage customer accounts including setting up direct debits and scheduling treatments. Working as a Customer Service Advisor, you will collaborate with internal teams, maintain accurate records, and ensure all KPIs and service standards are met.
Essential Skills, Experience, or Qualifications:
5. Previous experience in a Customer Service Advisor or similar role
6. Excellent written and verbal communication skills
7. Strong customer-first approach
8. Ability to work towards and achieve KPIs
9. Willingness to learn and develop within the Customer Service Advisor role
Advantageous Skills, Experience, or Qualifications
10. Experience using Salesforce and Microsoft Office programmes
11. Strong teamwork and cross-department communication skills
Additional Information
12. Opportunity to develop within the company
13. Supportive team environment focused on continuous improvement
Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham
Similar Job Titles: Customer Service Representative, Sales Advisor, Sales Admin, Customer Service, Sales Executive, Sales Administrator, Call Centre Operative, Telesales, Telesales Advisor