Job Summary
Salary – Competitive, depending on experience.
Hours – Monday to Friday, 37.5 hours per week.
Holiday – 23.5 days annual leave (excluding bank holidays).
About the Client Manager role
We are TC Group, the fastest growing top 20 accountancy firm in the UK. We’re business advisors and accountants, with over 30 years of experience we’ve honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses.
Due to growth, our Dudley office is seeking an experienced Client Manager to join the team.
In this role, you will manage a portfolio of clients, delivering high‑quality accountancy services while building strong, long‑term relationships. You’ll be responsible for managing workloads, supporting junior staff, and ensuring projects are completed accurately and on time. Working closely with senior leadership, you will help maintain excellent client service and contribute to the team’s ongoing growth and success.
Key responsibilities
* Managing a portfolio of clients, including responsibility for workforce planning, work in progress (WIP) management, and billing.
* Briefing team members on assignments, ensuring clear understanding of objectives, timelines, and expectations.
* Overseeing junior team members, delegating work effectively and reviewing outputs to ensure accuracy, quality, and completion within budget.
* Building and maintaining strong client relationships, acting as a key point of contact and developing rapport with both existing and new clients.
* Contributing to ongoing process improvement initiatives and the development of best practices across the team.
* Utilising accounting systems such as CCH, Sage, and Xero to manage client work efficiently and accurately.
About you
* A minimum of 5+ years’ experience within an accountancy practice environment.
* ACA or ACCA qualified.
* Great attention to detail, with strong organisational and time management skills.
* Confident in building and maintaining relationships with both clients and internal team members.
* Proactive and positive attitude, with the ability to take initiative and work independently.
* Strong communication and interpersonal skills, both written and verbal.
* Experience using accounting systems such as CCH, Sage, and Xero, with a good working knowledge of practice software.
Full benefits available for the Client Manager
* Group life assurance 4 x salary.
* Private medical cover (offered after probationary period).
* Car parking.
* Social events.
* Access to our employee benefits portal – GP and prescription services, cashback and vouchers on everyday purchases.
* Employee Assistance Programme.
* Regular training and development – continuous development and support not only for your professional qualifications but also for your personal goals and aspirations.
About us
TC Group is growing and changing at quite a pace! We’re an ambitious group of people with the same aim – to create a consistent, high‑quality experience for our clients. Like us, our client list is growing – we’re supporting more and more of the UK’s ambitious business owners, SMEs and large corporations and it’s a real team effort. We’re helping them make courageous decisions to grow their businesses.
We always seek the best talent, looking for individuals who are technically brilliant, solution‑focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve.
Equal Opportunity Employer
We are an equal opportunity employer and welcome candidates from all backgrounds.
We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide sponsorship.
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