Service Desk Manager/ Service Desk Team Lead – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up! Successful Service Desk Manager/ Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource management, handling escalations. As Service Desk Manager/ Service Desk Team Lead you should have excellent communication skills to handle stakeholder management / 3rd party interaction. If you as a Service Desk Manager/ Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage! We are only interested in Service Desk Manager/ Service Desk Team Lead who are keen to progress themselves – This is an ideal opportunity to break into Operations Management! Apply Now! We need to move quickly