Overview
We are looking for a dedicated and compassionate Care Coordinator to join our team, helping to deliver exceptional care to clients in their own homes. This role combines office-based coordination with hands-on support in the community. Salary £26,000 per year. Permanent, full-time position.
Responsibilities
* Conduct service reviews and develop client support plans
* Create, update, and audit care plans using digital care planning tools
* Maintain accurate records on Home Instead software and People Planner
* Carry out client and Care Professional introductions and reviews
* Supervise and mentor Care Professionals, supporting their development
* Provide support with care calls in the community when required
* Assist with scheduling and rota management as needed
* Build strong relationships with clients, families, and external professionals
* Ensure compliance with equality, diversity, and safeguarding policies
* Support the Client Experience team and contribute to continuous service improvement
* Carry out any other duties as directed by your line manager to ensure smooth business operations
* Participate in on-call duties, offering out-of-hours support to clients and Care Professionals (weekday and weekend)
* Experience delivering personal care and working with MAR sheets
* Excellent communication and relationship-building skills
* Confident using care management technology and IT systems
* Full driving licence and access to transport
* Passion for providing outstanding care and supporting independent living
* Ability to work flexibly, including evenings and weekends as part of the on-call rota
* Commitment to confidentiality and professional standards
Qualifications and requirements
* Strong understanding of Health & Social Care regulations
* Full driving licence and access to transport
* Experience delivering personal care and working with MAR sheets
* Excellent communication and relationship-building skills
* Confidence using care management technology and IT systems
* Ability to work flexibly, including evenings and weekends (on-call rota)
* Commitment to safeguarding and upholding professional standards
* Enhanced DBS disclosure required
Additional information
* Safeguarding is central to everything we do. We’re deeply committed to the well-being of adults we support.
* Role subject to enhanced DBS disclosure.
* We are Home Instead Monmouth, a family-run business dedicated to delivering person-centred care in clients’ homes.
Benefits
* Free membership to the Employee Assistance Programme (24/7 counselling, legal advice, and wellbeing information)
* Early Pay - draw down pay option at any time
* Professional development plan and ongoing training
* Employee discounts across a range of brands
* Free on-site parking and good transport links
* Ongoing training and development to support your goals
* Supportive team culture with regular team-building events
* Competitive salary with performance-based bonuses
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