Overview
We’re looking for a motivated & experienced Account Handler (Commercial) to join the Jensten Group. We arrange insurance directly with policyholders or via other insurance brokers, offering a range of products and service levels. Reporting to the manager, you’ll work on a big book of business (mainly Property) plus other Commercial lines. You’ll retain & renew clients, handle MTAs as required, and assist with client queries. The role is based from our Cheadle office, with hybrid working options after probation.
Responsibilities
* Offer and present insurance solutions including policies and other risk management offerings to secure renewals and/or new business. Communicate regularly with colleagues and management to raise concerns and provide solutions.
* Identify and pursue cross-selling and up-selling opportunities. Use all leads provided and develop new ways to increase quote volume.
* Achieve or exceed agreed volume of quotes/sales/income from all marketing sources, including personal prospecting.
* Understand clients’ business operations, opportunities and risks and their approach to risk management and insurance.
* Ensure compliance with local procedures, customer service standards and external regulations (e.g., FCA).
About You
* Excellent communication and written skills with a keen eye for detail.
* Desire for ongoing development and career progression within the Insurance industry.
* Insurance background, especially Commercial (essential) and Property (ideal).
* Relevant qualifications (e.g., Cert CII) or working towards (ideally).
* Great customer service, strong telephone manner, and ability to network and build relationships.
* Proactive, able to multi-task, and capable of updating relevant systems and administration.
* Acturis systems knowledge and experience (ideally).
Rewards & Benefits
* Competitive salary with annual pay review and bonus scheme.
* 27 days annual leave (plus birthday and a religious holiday) + bank holidays.
* Auto-enrolment into a pension scheme (5% employer matched contribution).
* Flex-benefits to choose from according to your priorities.
* Group Life Assurance (4x salary).
* Three months of fully paid Maternity, Paternity & Adoption leave.
* Professional qualification study support relevant to your role and career.
* Perks at work with discounts on cinema, meals, and more.
* Holiday purchase scheme – up to 5 days annually.
About Us
Launched in 2018, Jensten is one of the UK’s largest independent broker groups. We place over £500m GWP into the market via retail insurance broking, Lloyd’s and London Market broking, and specialist underwriting arms. We focus on delivering insurance distribution excellence through a collaborative culture and entrepreneurial DNA.
Company Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: General Business
* Industries: Insurance
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