This is an opportunity to join a high-performing Digital Team in an ambitious Council, helping to improve the way residents, businesses and staff access services. Our Digital Services Team has transformed delivery through the use of digital, data and technology—and we are continuing to modernise and innovate.
We are looking for a success-focused, hands-on Technical Lead who will take ownership of our case management system development and help drive wider digital innovation across the Council. You will maintain, develop and enhance services that complement our existing catalogue, with a focus on improving outcomes and experience for our customers, residents and businesses.
The Senior Digital Developer is a key technical leadership role within Digital Services, reporting to the Head of Business Applications & Customer Platforms. You will lead the technical design and delivery of case management system-based services and integrations, set development standards and support colleagues through coaching and hands-on delivery. You’ll bring strong experience with integration and web technologies (including SOAP, XPath, XSLT, HTML and JavaScript), and you’ll work with internal teams to understand requirements, design the best functional and technical approach with the Enterprise Architecture team, and deliver configurable, integrated solutions that meet customer needs.
You will work across a range of digital projects and service optimisation improvements. You will work to set development standards working collaboratively with the Digital Services team and ensure high quality processes; code and integrations are delivered in line with service and customer goals.
You will own and deliver development work from our backlog and pipeline, with a primary focus on our Case Management System (CMS) and customer-facing digital services. This includes building and improving case management capabilities, workflows and integrations with back-office systems, and creating customer-facing digital forms/portals that trigger secure processes and back-office automation.
You’ll thrive using agile methods and enjoy working openly, collaboratively and as part of a multidisciplinary team focused on one or more projects at a time. Above all, you want to make Enfield better, which may sometimes involve challenging the status quo.
Key Accountabilities:
You will be expected to:
1. Development of council services and digital solutions, ensuring all development tasks are delivered at a high quality, on time and provide an excellent customer experience.
2. Recommend areas for service improvement based on relevant data and information
3. Will provide intermediate level system analysis, design, development, and implementation of applications and databases
4. Having accountability for managing the areas of technical and solutions support, and development.
5. Will own the end to end from building, process (workflow) and integration to Line of Business applications
6. Create accessible services by building, adapting and maintaining digital products, solving technical problems and continually looking for ways to improve efficiency and experience using new tools and techniques.
7. Working in close collaboration with other Digital Services colleagues such as Business Analysts (BA), the Web Team, Digital Services Project Managers, Technical Architects, Systems and Server Engineers and Application Integration Engineers.
8. You will engage and work with senior managers, colleagues in Customer Services and other teams across the council.
9. Provide technical leadership across the case management system and related digital services: set standards, review designs and code, and mentor colleagues to help the team consistently deliver high-quality solutions.
10. Demands of this role involve regularly managing a number of competing activities, at times with demanding deadlines, on an on-going basis, with a range of complexities, from very complex to tactical, including key decisions that could impact the delivery of the service to the whole Council and beyond, to partner organisations.
11. The post holder will report to the Head of Business Applications & Customer Platforms on all aspects of their area of delivery, is able to influence and make decisions that are critical to the organisation’s success and contributes to the formulation and implementation of the Digital Services operating plan.
12. This service may be provided 24 x 7 x 365. As such, there may be times when the post holder is required to be available out of hours, including weekends.
We are passionate about placing our customer at the heart of everything we do, and our residents deserve exceptional customer experience from the Council. We would like you to hold that principle, be bold and enthusiastic. You will be someone who has exceptional experience and understanding of change in a complex organisation and has excellent communication skills.
If you would like to have an informal discussion about the role, please contact Joseph Wink.