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City: Luton
State/Province: Bedfordshire
Country: United Kingdom
Department: DELIVERY_ACCOUNT_OPERATIONS
Date: Working time
Employment Type: Full-time
Ref#: 20035944
Job Level: Manager without Direct Reports
Job Type: Experienced
Job Field: DELIVERY_ACCOUNT_OPERATIONS
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation:
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
The role holder is responsible for the day-to-day operational, on-site delivery of Centralised Print Room and Managed Print Services.
Activities involve maintaining contracted service levels, ensuring customer satisfaction, maintaining customer relationships, and delivering contract commitments within cost targets.
Primary Responsibilities:
* Production of print requests using digital production printers
* Finishing of documents
* Scanning of documents as required by the end customers
* Work with other site teams to support print room and fleet requests
* Understand Xerox service offerings and support implementation of new initiatives
* Ensure adherence to SLAs
* Maintain stock levels of paper, stationery, and toners to ensure the print room and fleet are fully operational
* Accurately complete job tickets
* Complete monthly billing process accurately
* Manage onsite team daily
* Proactively check fleet devices for potential issues
* Provide 1st line response for helpdesk calls related to the fleet and escalate as needed
* Replenish toner supplies for fleet devices
* Support contract Operations Manager with other tasks as required
* Experience managing onsite operations for printing, scanning, and fleet operations
* Use critical thinking to make informed decisions guided by policies, procedures, and business plans
* Manage and prioritize workloads to meet SLAs
* Work under pressure, handling multiple tasks for timely completion
* Be self-motivated to achieve daily requirements
* Maintain excellent communication with internal and customer stakeholders
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