What is the job role?
Lead the Way – Become Our Financial Support Team Manager! - Full Time Permanent
Are you a compassionate leader ready to make a real difference in the lives of vulnerable residents? Resident Services is seeking a dynamic Community Support Team Manager to lead our frontline support function - driving high-quality service delivery, proactive caseload management, and collaborative community outcomes.
What You’ll Be Doing
1. Overseeing caseload activity across the team, ensuring volume, quality, and spend align with service goals
2. Authorising financial interventions for vulnerable residents, balancing impact with value for money
3. Acting as the escalation point for complex cases, encouraging creative, personalised solutions
4. Partnering with voluntary organisations to coordinate timely, tailored support
5. Collaborating on bespoke training and coaching plans to build team capability
6. Monitoring performance metrics including contact activity, progression, and satisfaction
7. Championing digital inclusion through outreach and resident support
8. Leading team meetings, engagement sessions, and 1:1 review’s focused on development and service excellence
9. Deputising for senior managers and contributing to strategic planning
10. Driving change to better suit needs of residents and our people
11. Resolving complaints swiftly and using feedback to drive service improvements
Why This Role Matters
This is your opportunity to lead with purpose - supporting Coventry’s most vulnerable residents through innovative, responsive, and compassionate service. You’ll shape a team that delivers real outcomes, builds trust, and strengthens the city’s support network.
Ready to lead a team that transforms lives?