Administration Assistant / Receptionist
Location: Stourbridge, UK
Posted: 3 days ago
Salary: £12.39 per hour, plus company benefits
Contract Type: Bank contract (Contract)
Overview
Parkfield Grange is a luxurious 80‑bedded residential and dementia care home situated in Stourbridge. We are looking for an Administration Assistant/Receptionist to work on an “as and when” basis to cover annual leave and ad‑hoc sickness. You will be the first point of contact at the home and this role requires someone with a range of skills, good IT experience and attention to detail. Rotas are worked out in advance so you will be given notice of which days/weeks you’ll be needed to work. The hours of work will be 9 am – 5 pm.
In addition to reception duties you will provide additional administration support to the Home Administrator on a daily basis – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator’s absence.
Main Responsibilities
* Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical.
* Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
* Provide additional administration support to the home Administrator on a daily basis, predominantly HR related administration duties.
* Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents.
* Organise internal meetings and ensure that any requirements have been actioned.
* Coordinate the staff meal process as applicable to the individual home.
* Respond to any emergency situations as requested by the home.
* Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
Person Specification
* Excellent customer service skills.
* IT literacy – competent with the use of systems.
* Previous telephone experience.
* Professional telephone manner.
* Knowledge of general administration.
* Good communication skills.
* Neat and well presented.
* Excellent written and verbal English.
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