Customer Outcome Testing Lead at Capital One UK
Overview
We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.
Responsibilities
* Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing
* Develop and mentor the testing team, fostering an environment of continuous improvement and excellence
* Inform senior stakeholders of results via formalised reports, highlighting improvement opportunities, actionable feedback and recommendations
* Be a key source of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes
* Enhance and refine the testing methodology, adapting best practices and innovating approaches
* Collaborate with insight providers across the whole UK business
What we're looking for
* Outcome testing or Quality Assurance experience in a regulated environment
* Ability to lead a testing programme delivering results through others
* Ability to self-identify process improvements to improve efficiency, and then execute them
* Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people
* Able to partner within and beyond the team, building productive cross-business relationships; analysing and sharing results and insights through reports
* Strong organisational skills and the ability to remain focused and flexible in a changing environment
Where and how you'll work
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. You'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. We are open to talking about an arrangement that works for you.
What’s in it for you
* Be rewarded with a role contributing to the roadmap of an organisation committed to transformation
* Open opportunities for career progression, with Capital One University training programmes (and external providers)
* Immediate access to core benefits including pension, bonus, generous holiday entitlement and private medical insurance, with flexible benefits such as season-ticket loans, cycle to work, and enhanced parental leave
* Open-plan workspaces and accessible facilities; Nottingham head-office includes a gym, restaurant, mindfulness and music rooms
What You Should Know About How We Recruit
We pride ourselves on hiring the best people, not the same people. We are committed to diversity and inclusion and strive to make the recruitment process fair and accessible for everyone. We partner with organisations including The Women In Finance, Race At Work Charters, Stonewall and UpReach to reach people from all backgrounds. We have internal networks to support colleagues, such as REACH, OutFront, Mind Your Mind, Women in Tech, and EmpowHER.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT System Testing and Evaluation
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