THE CLOSING DATE FOR THIS VACANCY IS MONDAY 30 JUNE AT 3PM The residential night work role is designed for someone who has the passion for working with young people extremely complex needs and often can’t access mainstream housing and homeless services The post requires you to work as part of a team to provide an accommodation-based service to young people aged 16-25years. Ensure that the health and safety of young people and the building is paramount, including housekeeping relating to general cleaning tasks and preparing for a new young person moving in. To work using a strength-based approach to lead an active and healthy lifestyle. Ensure they are adhering to project rules, licence agreements and support the development of their independent living skills for future resettlement. The residential night worker is based in a 24/ 7 services working on a rota basis this includes evening and weekends as required on the rota. The role will require some bank holiday working. Key accountabilities Provide an excellent, courteous and professional service to our young people at all time. Be the initial point of contact during any night worker shifts. Respond appropriately to enquiries and concerns received from our young people, neighbours and the emergency services. Ensure the safety and security of the service and the wellbeing of our young people, carrying out Health and Safety related activities in accordance with procedures. Conduct regular and effective property/locality management patrols as required. To be responsible for your own health and safety, and that of anybody else who may be affected by your acts or omissions. Provide a welcoming and professional presence to our young people and visitors while maintaining excellent customer service at all times. Follow local fire alarm, safety and evacuation procedures. Report any maintenance and health & safety concerns to the appropriate person. Report repairs as per Roundabout procedures and arrange for out of hours emergency repairs as required. Deal with minor maintenance issues, flooding and spillages if required during your shift. To record accurately and comprehensively, any contact with our young people, contractors or partners. Complete comprehensive handover notes ready for the incoming project workers on day shift. Record information accurately and completing relevant forms following incidents or accidents. If required, carry out housekeeping tasks, general cleaning and preparing rooms for new arrivals out of hours to ensure a safe environment for staff and our young people. Carry out routine health & safety checks as required. To respond effectively to any of our young person’s or neighbour complaints, dealing with any complex and difficult situations in a professional manner. If required, conduct internal and external locality patrols and property health and safety checks, recording any actions that arise. Carry out office administrative tasks when required. Liaise with emergency services when required. Ability to work as part of a team and on own initiative, supporting colleagues where necessary. Other duties As a team, we are committed to supporting each other and to professionally represent Roundabout to external agencies, building good links and promote the service across Rotherham. Understanding of equal opportunities, diversity and inclusion Participate in team meetings, training events and attending regular supervisions as appropriate. Person Specification Specific Knowledge, Experience & Skills Transferable skills and/ or An understanding of complex young people facing homelessness / rough sleeping or a similar client group Ability to work as part of a team and on own initiative, supporting colleagues where necessary and build Positive working relationships with young people Experience of dealing with external services and recording information accurately and comprehensively. Knowledge of the safeguarding process, in relation to working with vulnerable people Ability to deal with young people’s complaints and/or concerns and respond in a child centred approach. Ability to complete H&S tasks and maintain records accurately and comprehensively. Excellent IT skills, including a working knowledge of database recording systems and ability to maintain appropriate records and monitoring systems Hold a clean, full, UK driving licence. Access to your own personal car that is insured for business use Personal Attributes Act as a reflective practitioner to take responsibility for sharing skills and knowledge to improve the service and support for young people. Recognises and challenges negative behaviour and seeks to address this in a strength based approach Good communication skills both verbal and written. Commitment to equality and diversity in the workplace Desire to fully commit and contribute to Roundabout’s vision, values and objectives.