Senior Support Worker – Complex Needs Service (Kenton, near the beautiful Powderham Castle & Farm Shop) Bring your expertise, creativity, and compassion to a truly unique service. At our highly specialised, high-acuity service in Kenton, nestled close to the stunning Powderham Castle and its charming farm shop, we support individuals with extremely complex care needs. This is not a typical residential role—our service requires depth of understanding, resilience, and a genuine passion for positive behavioural approaches. The support we are providing is reducing anxiety and making a positive difference to the lives of the people we support. Enabling them to continue to live a life they love! We’re looking for someone who can bring new ideas, innovative techniques, and experience from complex learning disability environments, helping us continue to evolve and excel. Experience in a similar, high-complexity setting is essential. Here, you will work with people whose needs—and risks—are significantly higher than in standard care settings. The right person will be motivated to understand the psychology behind the behaviours we see and committed to tailoring support so every individual can thrive safely, meaningfully, and with dignity. About You About The Role As a Senior Support Worker, you’ll play a vital leadership role in delivering outstanding, enabling care—creating a positive, structured, and empowering environment every day. Key Responsibilities Lead on person-centred planning: Create and maintain detailed support plans that promote health, wellbeing, autonomy, and diversity while ensuring compliance with legal and safety standards. Champion positive behaviour support: Implement structured, flexible activity plans—actively seeking individuals’ views and using PBS best practice to promote independence and safe engagement. Support with complexity: Guide individuals in financial planning, medication self-administration, and regular health reviews, following the Mental Capacity Act and safeguarding principles. Ensure a safe environment: Adapt the setting to meet individuals’ needs while upholding all Health and Safety requirements, including Fire Safety. Lead and develop the team: Recruit, induct, supervise, and train staff—developing person-centred rotas and personal development plans. Drive quality: Deliver exceptional care aligned with Salutem’s Quality Assurance framework, core values, and incident management procedures. About You Experienced: You MUST have experience in a complex learning disability or high-acuity behavioural setting. Compassionate & empathetic: You understand the “why” behind behaviours and want to make a meaningful impact. Innovative & proactive: You enjoy bringing new ideas and approaches to support people with complex needs. Strong communicator: Clear, confident, and collaborative. Detail-oriented & organised: Able to juggle priorities without losing sight of what matters. Inclusive & respectful: You value diversity and every individual’s unique perspective. Team-focused: You lead by example and lift others up. Apply Now! Even if you don’t meet every requirement, if you share our values and have the passion and experience to work in a highly complex environment, we’d love to hear from you. Potential is powerful—and we are committed to building a diverse, supportive, and dynamic team. Our Core Values ➡️ Supportive – Helping everyone reach their full potential ➡️ Ambitious – Striving for the best outcomes ➡️ Loyal – Prioritising our staff and those we support ➡️ Unique – Innovating without compromising quality ➡️ Transparent – Promoting openness and mutual respect ➡️ Engaging – Partnering with everyone involved ➡️ Meaningful – Creating opportunities that truly matter Why Choose Us? Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, bereavement support Medical Support: Free Online GP, Health Cash Plan, Cancer Cover, Menopause support Financial Support: Flexible pay (Wagestream), utility bill savings, Money Helper, Life Assurance Physical Support: Online workouts, Cycle to Work scheme, gym discounts, National Trust activities Still not convinced? Recognised as a Top Employer 2025 in the UK Named as a Top 50 Inspiring Workplace – UK & Ireland High percentage of Good or Outstanding homes— all our services are rated Good or Outstanding Safer Recruitment Salutem Care and Education is committed to safeguarding children, young adults, and vulnerable individuals. All roles require full pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.