Job Description
Customer Services Coordinator | Warrington | Up to £28'000 + benefitsWe are looking for a dedicated and customer-focused Customer Services Coordinator to join an existing team that have a customer-first mindset. As the first point of contact you will be instrumental in delivering a first-class service, ensuring all queries and concerns are managed with care, professionalism, and efficiency. This role is pivotal in maintaining high levels of customer satisfaction and upholding the reputation of the brand throughout the aftercare period.Customer Service Coordinator Benefits:24 days + BH, increases with length of serviceAnnual bonus - 5% of your annual salaryFree ParkingCareer progressionAbility to buy and sell holidays and carry overHealthcarePension SchemeHours: Monday - Friday 8.30am - 5pm with an early finish on a Friday at 4.30pmCustomer Service Coordinator Key ResponsibilitiesBe the primary point of contact for customers, ensuring all queries and concerns are handled promptly and courteously.Champion the customer across the business, providing a consistent, informed, and positive experience.Maintain a professional and courteous demeanour in all communications, written, telephone, and face-to-face.Log and manage all customer interactions in internal systems, ensuring accuracy of records and documentation.Issue and manage work instructions via internal systems, coordinating the schedules of Maintenance Technicians to maximise efficiency.Liaise with Maintenance Technicians, Subcontractors, and Material Suppliers to monitor progress and maintain service quality.Maintain and update file documentation accurately and timely.Organise annual PAT testing for technician electrical equipment.Customer Service Coordinator Skills:We're looking for someone who is not only customer-focused but also thrives in a fast-paced, solution-oriented environment.Confident, polite, and approachableCalm under pressure with strong empathy and customer careExcellent verbal and written communication skillsHighly organised and able to manage time effectivelyStrong attention to detail and ability to maintain accurate recordsProblem solver with a pragmatic, 'can-do' attitudeCapable of working independently and collaborativelyProficient in Microsoft Office and other IT systemsPrevious experience in customer service, ideally within the construction, housing, facilities or property sectorsBBBH34179TPBN1_UKTJ