Overview
THIS ROLE IS ON-GOING TEMP WITH THE VIEW TO GO PERMANENT FOR THE RIGHT CANDIDATE.
MONDAY-FRIDAY 8.(phone number removed)HRS
Customer Service Coordinator
Responsibilities
* Respond to customer inquiries via phone, email, or chat.
* Coordinate with internal teams to resolve customer issues promptly.
* Maintain accurate customer records and update databases.
* Monitor and follow up on pending customer requests.
* Assist with processing orders, returns, and exchanges.
* Track service performance and escalate issues when needed.
* Support customer service representatives with guidance and training.
* Prepare and distribute reports on customer feedback and service trends.
* Ensure compliance with company policies and service standards.
* Foster positive customer relationships to enhance satisfaction and loyalty.
Qualifications
* Customer service experience preferred but not essential as full training will be given.
* Passion for people and delivering 1st class customer service.
* Empathetic approach when dealing with customer enquiries.
* Confident and friendly manner.
* Must be computer literate.
* Attention to detail.
APPLY NOW!
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